Manager Vendor Management
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Job Location:
Monthly Salary:
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
The Vendor Manager is responsible for managing the overall performance and operations of the companys service delivery sites including overseeing workforce planning quality training and continuous improvement performance initiatives. They serve as the key point of contact for coordinating site-level activities and driving optimal performance across all sites.
Setting and leading the Annual OKRs for the BPOs and Outsourcing Operations in alignment with the Operations direction and strategy which includes the launching of new sites and driving the performance of all BPOs through the collaboration of the internal Support Functions (WFM Quality and Operations Training) as well as being present on ground (within the BPOs Offices) to monitor and drive the performance towards the desired OKRs.
Develop and implement strategies to drive continuous improvement in site-level performance quality and efficiency
Proactively identifies and addresses process gaps and improvement opportunities taking corrective actions up to the leadership team such as terminating agents reducing hours changing site management managing invoices and securing the best deals while maintaining the highest quality.
Develop and execute workforce planning strategies to ensure optimal staffing levels and skill mix at the site level
Oversee the hiring of site-level personnel including managers and supervisors to ensure that they have the needed profiles.
Coordinating and managing the companys BPO vendors and service delivery sites
Monitor and analyze vendor performance data driving continuous improvement and optimization including conducting gap analyses and risk assessments to drive strategic decisions. This involves making decisions on negotiating and renewing vendor contracts
Prepare and present comprehensive reports on site-level performance highlighting key metrics trends and recommendations
Participate in cross-functional meetings to discuss site-level operations and coordinate with internal stakeholders
Ensure compliance with relevant regulations policies and security requirements at the site level
Maintain a centralized repository of site-level data contracts and performance records
Stay abreast of industry best practices trends and benchmarks in site performance management and workforce optimization
Collaborate with internal teams and vendors to develop and implement innovative solutions that drive operational excellence.
Qualifications :
Strong analytical and problem-solving skills to drive data-driven decision-making
Excellent data analysis and reporting capabilities including the ability to collect analyze and interpret performance metrics and KPIs
Proficiency in process improvement methodologies (e.g. Lean Six Sigma) and experience in leading and facilitating process optimization initiatives
Effective negotiation and contract management skills with the ability to ensure vendor compliance with SLAs and KPIs
Adept at using project management tools
Excellent communication and stakeholder management skills
Knowledge of the relevant industry.
Familiarity with contact center technology tools and systems and their integration into vendor operations
Remote Work :
No
Employment Type :
Contract
Key Skills
- Presentation Skills
- Purchasing
- Procurement
- Vendor Management
- Process Improvement
- Pricing
- Project Management
- Relationship Management
- Contract Management
- Contract Negotiation
- negotiation
- Contracts
About Company
As the worlds leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europes largest tech platforms, we enable ambitious talent to del ... View more
