Senior Trainer and Technical Writer
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Job Location:
Heredia - Costa Rica
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Department:
Job Summary
As a Senior Trainer & Technical Writer at Experian you will facilitate the transfer of systems and processing knowledge to achieve desired goals. This will involve organizing and conducting training and educational programs and creating different forms of documentation including training programs user manuals for the OTC Billing process and Billing system user guides. You will work with subject matter experts (SMEs) and collaborate with our teams to ensure the accuracy of the content you develop. The documentation you produce will be aimed at diverse audiences including internal employees client services sales operations and compliance groups. You will report to the Finance Transformation Supervisor.
Main Responsibilities:
- Develop comprehensive and clear technical documentation including user guides manuals procedures and reports tailored to the OTC Billing users.
- Review edit and refine documentation to ensure accuracy clarity and consistency following documentation standards.
- Engage with SMEs to develop and review program documentation and apply an understanding of the OTC Billing process to produce accurate technical content.
- Develop and produce content by using software applications that enhance technical learning output.
- Obtain an understanding of billing processes and services to translate complex billing flows into simple informative and engaging content that moves success.
- Design develop and deliver training programs to internal teams ensuring knowledge transfer and skill development.
Qualifications :
- Bachelors degree in Technical Writing English Communications or a related field - Required
- 5 years of experience in technical writing with a focus on knowledge base content or process documentation.
- 2 years minimum of experience directly related to training and development.
- Fluency in English both spoken and written is required due to the nature of the job which may involve international communications and writing documentation in English.
- Technical Writer Skills: The ability to write clear and precise technical documentation is crucial. This includes drafting manuals standard operating procedures (SOPs) technical reports and other documents related to finance and audits.
- Capability to Provide Training and Develop Educational Content: Must have experience creating educational materials and training. You will develop relevant training content and present it to diverse audiences.
Ideal Qualifications
- MS Visio or IBM Blueworks
- SharePoint administration skills
- Financial services experience
Additional Information :
- Benefits/Perks:
Our benefits include: Medical life and dental insurance Asociacion Solidarista International Share Save Plan Flex Work/Work from home Paid time off Annual Performance Bonus Education Reimbursement Family Bonding Bereavement Leave Referral Program and more.
- This is a fully remote job opportunity. #LI-Remote
- Our uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work/life balance development authenticity engagement collaboration wellness reward and recognition volunteering... the list goes on. Experians people first approach is award-winning; Great Place To Work in 24 countries FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
- Proofreading
- Adobe Acrobat
- Content Management Systems
- Technical Writing
- Visio
- Microsoft Powerpoint
- Sharepoint
- XML
- Confluence
- Wiki Systems
- Word Processing
- Writing Skills
About Company
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, ... View more
