Hotel Manager (MFD) – Full Time

The Hotel Manager is a key member of the Executive Committee responsible for the strategic direction and operational management of all major divisions at Fairmont Le Château Frontenac including but not limited to Food & Beverage Rooms Engineering and Security.

This role works closely with other senior leaders to ensure full compliance with Fairmont luxury standards and to guarantee an exceptional guest experience at every stage of the stay.

Reporting directly to the General Manager the Hotel Manager plays a pivotal role in leading department heads driving financial performance and fostering a culture of excellence innovation and accountability.

In the absence of the General Manager the Hotel Manager assumes full operational leadership of the property and serves as the main point of contact for key stakeholders ensuring continuity and business sustainability.

Direct Reports:

• Director of Rooms
• Director of Food & Beverage
• Director of Engineering
• Director of Security

Key Internal Contacts:

• Executive Committee members
• Department Heads
• Operational leaders and team members

Key External Contacts:

• Guests and VIPs
• Ownership representatives
• Vendors and contractors
• Senior executives and government authorities

Qualifications :

Profile

To perform this role successfully the candidate must be able to fulfill all essential duties effectively. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience

Minimum of 5 years of relevant experience including at least 2 years in an Executive Committee position within a large-scale luxury hotel

Previous experience as a Director of Operations in the hospitality industry

Knowledge of the following systems preferred: Opera PMS Silverware

Education

Degree or bachelors in hospitality management or a related field

Skills Knowledge and Abilities

Strong financial acumen including budgeting revenue optimization labor cost control forecasting inventory management and expense control

Proficiency in data analysis and strategic decision-making in competitive fast-paced environments

Demonstrated ability to develop lead and motivate high-performing teams aligned with luxury brand standards

Exceptional guest service orientation with strong attention to detail results-driven mindset and approachable leadership style

Proven experience with high-end decerning clientele with a constant focus on satisfaction and loyalty

Deep understanding of international luxury standards market trends and service innovations

Solid business management skills sound judgment and problem-solving abilities under pressure

Outstanding communication presentation and interpersonal skills; fluency in French is essential for team leadership and daily operations and advanced English is required for international guests and corporate partners

Meticulous attention to detail and a commitment to upholding Fairmonts luxury standards with integrity and professionalism

Proven delegation and organizational skills with the ability to prioritize effectively in a constantly evolving environment

Autonomous proactive and adaptable in changing operational contexts

Strong commitment to ensuring the safety and confidentiality of guest and hotel information

Personal Attributes

Dedicated to building collaborative and high-performing teams through empowerment recognition and shared accountability

Passionate about luxury hospitality innovation and continuous improvement with a keen eye for detail

Flexible and adaptable able to thrive in dynamic and demanding environments while maintaining the highest standards of excellence and professionalism

Conditions

High flexibility and availability to meet changing operational needs

Openness to international mobility within 3 to 5 years

Additional Information

Our Diversity & Inclusion Commitment

We are an inclusive company and our ambition is to attract recruit and promote a diverse range of talents.

Join us today for a rewarding career at Fairmont Le Château Frontenac where every day brings new opportunities and your well-being is at the heart of what we do.

Information :

Additional Information

Our Diversity & Inclusion Commitment

We are an inclusive company and our ambition is to attract recruit and promote a diverse range of talents.

Join us today for a rewarding career at Fairmont Le Château Frontenac where every day brings new opportunities and your well-being is at the heart of what we do.

Work :

No

Employment Type :

Full-time