Operations Senior Specialist II IRU
Share
Job Location:
Monthly Salary:
Posted on:
11-11-2025
Vacancies:
1 Vacancy
Department:
Job Summary
Are you ready to make an impact in a dynamic high-energy environment As an Operations Senior Specialist II in our IRU team youll have the opportunity to grow your career develop new skills and contribute to a culture that values integrity diversity and teamwork.
As an Operations Senior Specialist II in IRU within our team you will play a key role in supporting collections operations. You will collaborate with colleagues think critically and help drive improvements that benefit both our team and our customers. Youll be empowered to work independently and as part of a team with opportunities to develop professionally and make a meaningful difference.
Join a team that invests in your success from day one offering paid training coaching and a supportive environment. We value your unique perspective and encourage you to bring your ideas and energy to help us deliver outstanding results.
Job responsibilities:
- Review WFO exceptions and reporting
- Conduct time audits to ensure accuracy and compliance
- Onboard and offboard personnel efficiently
- Provide feedback to leadership on process improvements and opportunities
- Work on adhoc and assigned projects as needed
- Demonstrate personal excellence including punctuality integrity and accountability
- Collaborate effectively within a team and work independently as required
- Apply critical thinking and independent judgment in interactions with staff
Required qualifications capabilities and skills:
- High School diploma or GED
- Minimum of two years of customer interaction or support experience (phone or face-to-face)
- Experience in Recovery Card Collections
- Advanced proficiency in Microsoft Excel including experience with formulas pivot tables and data analysis
- Strong presentation skills with the ability to effectively communicate and present information to leadership
- Demonstrated ability to learn and apply advancing AI skills and technologies in a business environment
- Previous negotiation skills
- Strong customer support background
- Ability to maintain focus in working in a call center environment
Additional information:
- Work schedule: Monday Tuesday Wednesday Thursday & Friday 8am-5pm
- Hybrid
Required Experience:
Senior IC
Key Skills
- Financial Services
- Information Technology
- Cost Control
- Corporate Risk Management
- Law
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
