Workplace Experience Enabler

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

ROLE AND RESPONSIBILITIES

OVERALL ROLE
Workspace Experience Enabler will be part of the Workplace Team to breed Customer-Centric Experience for the occupants of their assigned portfolio. This individual is the go-to person to provide outstanding Experience in the Workplace.

The role acts as an embedded point of contact for the JPMC Global Real Estate (GRE) team regarding Workplace activities at a Site level and supports account initiatives by driving consistent implementation and delivery through nudge behaviours.

A pivotal aspect of this role is active engagement and interfacing with the lines of business and occupants as the ultimate service recipients.

DUTIES & RESPONSIBILITIES
Experience Enabler
Conduct floor walk daily and report defects
Nudge and educate employee behaviour and share ideas to improve working environment
Liaise and collaborate with Workplace Delivery and Technical team for issues resolution
Ensure seamless consistent level of service is provided at every user touchpoint.
Communicate scheduled activities including Preventative Maintenance Planned Cleaning to LOBs
Ensure that the meeting rooms/social spaces are in ready-to-use condition and office equipment is in good working condition
Responsible to consolidate and respond to all feedback responses and Work Orders
Collect utilisation data for Social spaces
Acts as basic counsel regarding space needs/options as per Workplace Standards
Conduct building tours and engage with internal/external stakeholder highlighting workspace.

Delight Program
Brainstorm event ideas to drive the understanding of GRE workplace goals
Support with monthly workspace events.
Ask the Monthly Poll question. Assess evaluate and summarise event for lessons learnt
Publish Quarterly Community Newsletter to connect closely with our employees

Client/Stakeholder Management (in support of the Workplace Lead)
Pro-actively develop and manage Client relationships ensuring that expected service levels are achieved
Deliver an exceptional quality of service to the Client and comply with all requirements of the Client to meet or exceed Key Performance Indicators
Actively recover feedback from the end user
Through the service level agreement (SLA) the team is guided with the proper metrics in closing occupants issues and concerns

CANDIDATE SPECIFICATION: KEY SELECTION CRITERIA
Ideal Experience
With 1year and above experience preferably in Hospitality / Events Management / Sales and Marketing
Able to adapt in a fast-paced working environment and versatile in meeting clients changing needs and requirements
Strong analytical organization and administration skills
An added benefit would be a Bachelors degree in hotel and restaurant management facilities management building business or other related field; however this is not a must.
Fluent in English and Proficiency with Microsoft Office
Must be customer focused and proactive in establishing customer relationships
Proven ability to function effectively as part of a team
Ability to effectively communicate and interact with all levels of people

Critical Competencies for Success (with corresponding I am JLL behaviours)
Client Focus & Relationship Management I Value my Customers
Demonstrates proactive & professional approach to customer service and stakeholder engagement
Has a natural hospitality-orientated communications acumen
Ability to interact with a wide range of client staff including senior levels
Ability to manage conflict and balance between client and firm requirements
Has a customer service oriented attitude

Program Management & Organizational Skills I am Proactive
Excellent planning & organizational skills to prioritize work and meet tight deadlines
Proven ability to manage multiple and complex operational matters daily

Problem Solving & Strategic Thinking I am Innovative
Capacity to deal with ambiguity and solve complex problems effectively
Analytical proven ability to solve problems using a quantitative approach
Proven ability to employ holistic approaches and looks at long term solutions

Other Personal Characteristics
Natural communicator who enjoys engaging at all levels
Self-motivated and confident
Exhibits honesty & trustworthiness
Open to new ideas & willing to challenge status quo
Works well with diverse teams from various countries/cultures

KEY STAKEHOLDERS
Client Representatives
Client Occupants / End-users
Vendor Staff

REPORTING TO
Workplace Experience Enabler

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

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