Customer Support Complex Project Execution Engineer

About the Company:

In Alfa Laval we are every single day contributing to a more sustainable future for our planet through engineering innovation. Our global team designs and implements the refining recycling and purifying process that allows our customers to be better themselves. You will find our work in leading applications for water purification clean energy food production waste processing pharmaceutical development and much more. The people of Alfa Laval enjoy the freedom to pursue ideas and the resources to see those ideas to become reality in an environment that welcomes drive courage and diversity. The result is a company where we all can be very proud of what we do. Our core competencies are in the areas of heat transfer separation and fluid handling. We are dedicated to optimizing the performance of our customers processes. Our world-class technologies our systems equipment and services must create solutions that help our customers stay ahead. Please feel free to peruse our website

The position / About the Job:

The primary focus of the role will be planning and successful completion of complex Service orders and capital sales projects in Middle East & Africa region in coordination with service operations and sales team from pre-order involvement to delivery and final payment / completion. The position will be based in Pune India

Key Tasks and responsibilities:

• Owner of Contract order / projects Supporting sales during quote stage and leading execution of orders until hand over to the customer involving delivery coordinating commissioning of equipments including closure of warranty claims.
• Owner of internal compliance process - Reviewing customers Purchase order and our offer to check and find if there is any gap or non-compliance.
• Being the single point of contact to the Customer and accomplishing the project goals in terms of cost time & quality taking support from BU Manager.
• Leading Internal Handover meeting with P&A Sales and BU manager.
• Order booking in ERP system receiving acknowledgment from factory and providing order acknowledgment to customers.
• Leading Kick off meetings with customers and factories.
• Organizing technical documentation as per project schedule from factories and submitting the same to customer as per agreed plan.
• Resolving technical comments waivers and deviations approvals during order execution.
• Updating BU managers about project status on monthly basis and highlighting issues like payments and project delays and to customers as well.
• Planning Service orders / projects and coordinating the same with Service operations to meet the projects delivery as per agreed timeline.
• Placing orders with local suppliers and expediting as and when required.
• Invoicing and submission of supporting documents for stage payments.
• Commissioning of the Equipments: Coordinating with Service department for deputing field service engineers.
• In charge for final documentation submission guarantees and order close outs as per customers requirements.
• Supporting Account receivables team to follow up with customer on stage payments and taking support from sales for any issues.
• Handling Logistics / order administration Review and finalization of shipping documents.
• Preparation and submission of Letter of credit documents.

Competencies/ Profile:
Strong customer service orientation and sense of urgency
Problem solver with good analytical and multidimensional thinker
Savvy in using digital tools and date interpretation
Self-Organized.
Excellent communication and interpersonal skills; ability to express ideas clearly both in written and verbal formats.
Organized methodical and ability to solve problems.
Proactive Approach

Courageous to deliver good or bad news.
Experience of pressure vessel codes NDE/T quality control systems inspection and testing of mechanical equipment.
Knowledge of contract management order handling & document control.
Strong attention to detail and follow-up skillset.
Good technical ability.
Experience in ERP
Commercial /Incoterms knowledge
Knowledge of handling Letter of credit Shipping and performance guarantees is preferable.
Experience in handling logistics and offering solutions for complex orders.
Ability to prioritize and manage multiple tasks simultaneously.
Ability and open to learn new things and adaptive to new requirements.
Ability to work as part of a team.
Strong working knowledge of Microsoft Office and Email systems specifically strong excel skills.

Qualifications & experience:
B.E/B. Tech in Chemical Mechanical / Electrical & Electronics Engineering.

Certification in Project management lean six sigma is preferred.

The ideal candidate will have 6-8 years of experience in similar a role or in industrial equipment manufacturing company.

Experience in both static and rotating equipments.

Who you are

Youre innovative and solutions oriented. Youre driven and practical able to execute in the most efficient way possible. You also share our curious mindset and want to know how you can be better and do better day after day. Just as important are the people team and communication skills essential to delivering projects in an agile way that meet quality time and targets. If youre also adaptable and flexible eager to learn even more and have a curiosity that drives innovation this is where youll find a world of career-building opportunity.

Why should you apply

• We offer you an interesting and challenging position in an open and friendly environment where we help each other to develop and create value for our customers.
• Exciting place to build a global network with different nationalities to mingle and to learn.
• Your work will have a true impact on Alfa Lavals future success you will be learning new things every day.
• 140 years old Swedish multinational company with stable growth and expansion
• Sustainability and contributing back to the people and planet are motives behind everything we do.

We always look for both experience and potential so if you think you have what it takes to join us and are curious to find out more apply

We care about diversity inclusion and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidates fit to a role. To help us achieve this we apply Pymetrics assessments and upon application you will be invited to play the assessment games.