Service Supervisor

Detroit, MI - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

WASH is a company that our customers depend on to keep them going so they can provide valuable services to their clients across USA and Canada (Coinamatic Inc. and ParkSmart Inc). We strive to build a sense of purpose and achievement in the work we do while staying true to the DNA of our core values. We value our people and encourage the development of talented and motivated employees to support the continued performance and growth of our diverse operations. We have been the foundation of many successful careers. At our core we are an innovation driven fast-paced team environment with a high performance culture. If you are looking for a career that will challenge and engage you is focused on customer care and quality service then WEare the company for you. We invite you to bring your passion and experience to our team!

WASH provides outstanding laundry services to apartment properties condominiums military bases colleges and universities. With branches across the U.S. and Canada WASH has over 70000 locations with more than 5 million people using a WASH laundry room every week. Even with our solid reputation as an industry leader our product isnt laundry equipment its customer service. WASHs mission is to provide best-in-class laundry room operations to our customers by delivering superior quality service.

The driving force to our success continues to be our customer service. As we build upon our 70-year history excellence growth and innovation are at the forefront of our strategic goals. Weve doubled in size in recent years while pioneering new advances in laundry room being a people-centered company we provide professional development promotional opportunities and a learning environment to continue to innovate. If our spirit of innovation and customer-focused approach speaks to you wed like to meet you!

Position Summary:

The Service Supervisor is responsible for the management of all service operations for the assigned territory. These responsibilities include the following:

Responsibilities:

Oversee the service department; responsible for repairs of washers dryers & ancillary equipment in the field in strict accordance with policies principles and procedures established by the company
Lead team to maximize first-time fix rates and minimize return calls
Coordinate ongoing training efforts of the service team ensuring that all service technicians possess a current knowledge of all equipment in the field
Collaborate and influence leaders in other departments
Drive departmental initiatives to promote productivity and high-quality customer service
Performance management including training coaching performance reviews & disciplinary action
Resolve escalated customer concerns while identifying and implementing root-cause resolutions
Ensure safe work practices
Miscellaneous duties as assigned

Requirements:

Five Years of previous experience as a service supervisor is preferred or equivalent combination of education and experience. Management courses and seminars a plus.
Must be an effective motivational leader.
Proficient in Microsoft Office. Must also possess a keen technological aptitude to quickly gain familiarity with and operate within custom software applications specific to WASH.
Ability to read analyze and interpret general business periodicals journals technical procedures or government regulations.
Ability to write reports email correspondence and procedural manuals using concise correct grammar.
Ability to effectively respond to questions from groups of managers clients & customers.
Ability to define problems collect data establish facts and draw valid conclusions.
Valid drivers license required.

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Required Experience:

Manager