Eng Svc Mgmt
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Job Location:
Mandaluyong - Philippines
Monthly Salary:
Not Disclosed
Posted on:
11-11-2025
Vacancies:
1 Vacancy
Job Summary
What success looks like in this role:
We Believe in Better!
We are a global information technology company that builds high-performance security-centric solutions that can help change the world. Enhancing peoples lives through secure reliable advanced technology is our vision.
At Unisys we believe in better! Here you have the opportunity to learn new skills apply your expertise and solve complex problems with cutting-edge technologies and solutions. You are part of a global diverse team that supports you drives change and delivers successful results consistently.
Our associates are at the forefront of everything we do driving our clients successes while giving back to communities and making a positive impact on enhancing the quality of life to help make this world a safer and more secure place to live and work. Our success is a direct result of the work of our people who live and breathe our Core Beliefs. Simply put we believe in better lives. Join us!
Learn more about Unisys and our key solution offerings: Unisys Stealth CloudForte Intelliserve
What success looks like in this role:
In this role you will be required to own and manage the IT Service Desk and End users Knowledgebase (KB) achieving accurate & on-time updates that enable Continual improvement
You will have the opportunity to lead and drive Improvements by integrating the Knowledgebase with the Automation tools and initiatives
Utilize ServiceNow as the primary KB repository and employ ITIL and KCS methodologies among other Industry best practices
You will be part of a dynamic global team that collaborates and coordinate across multiple ITIL Internal and external support teams
Manage Knowledgebase Articles across multiple clients; research knowledge requirements; generate reporting and communicate with key stakeholders; proactively run small projects to support our departments vision of end-user experience excellence
You will be successful in this role if you have:
You will be successful in this role if you have:
Bachelors Degree in any field. ITIL Certification and practical skills to create knowledgebase articles will be a plus.
Minimum 2 years of IT Service Desk Level 1 experience is preferred
Key Skills:
Good understanding of IT Service Desk Level 1 Support processes
Proficient to structure and re-write content per the Audience and in a logical order
Highly resourceful self-driven and proactive attitude
Growth Mindset that generates curiousness about the working environment
Basic Project Management skills
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Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age caste citizenship color disability family medical history family status ethnicity gender gender expression gender identity genetic information marital status national origin parental status pregnancy race religion sex sexual orientation transgender status veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein or cannot otherwise complete your expression of interest without additional assistance and would like to discuss a request for reasonable accommodation please contact our Global Recruiting organization at or alternatively Toll Free: (Prompt 4). US job seekers can find more information about Unisys EEO commitment here.
About Company
Unisys is a global information technology company that specializes in providing industry-focused solutions integrated with leading-edge security to clients in the government, financial services and commercial markets. Unisys offerings include security solutions, advanced data analytic ... View more
