Healthcare Outreach & Patient Support Specialist

Manila - Philippines

Monthly Salary: PHP 350 - 350

Posted on: 10-11-2025

Vacancies: 1 Vacancy

Job Summary

This is a remote position.

Role Name: Patient Callback Specialist
Schedule:

Part-time (20 hours a week)
Mon-Thu Sat 9am - 1pm

Client Timezone: Eastern Time

Join a thriving neuropathy specialty clinic that helps transform patients lives through cutting-edge treatment programs. Youll be the critical first point of contact for prospective patients who respond to our television advertising campaigns playing a vital role in connecting people with life-changing healthcare solutions. This position offers the opportunity to work with high-value patients in a fast-paced results-driven environment where your communication skills directly impact both patient outcomes and clinic success. Youll be working with an established practice that generates significant patient interest and maintains high standards for patient care and service excellence.

Responsibilities:

Return patient calls within 5-10 minutes of receiving lead notifications via email
Conduct 12-minute average phone conversations with prospective patients primarily older adults
Listen to patients discuss their medical conditions and concerns with empathy and professionalism
Book qualified patients directly into the clinics scheduling software during the call
Provide directions and logistics information to newly scheduled patients
Handle approximately 50-60 patient callbacks per week
Respond immediately to incoming lead notifications throughout the workday
Maintain high conversion standards for high-ticket patient programs

Requirements:

Experience with healthcare patient communication and scheduling software a must
Sales or appointment setting experience a plus
Strong verbal communication skills for working with older adult patient population
Ability to work flexibly and respond immediately when patient leads come in
Knowledge of appropriate medical communication protocols (what to say and not say)
Capability to multitask and stop current activities to handle urgent patient callbacks
Experience with booking systems and patient management software
Understanding of HIPAA compliance and patient privacy requirements

Independent Contractor Perks

Permanent work from home
Immediate hiring

ZR29371JOB

Required Skills:

Advanced proficiency in QuickBooks Online HR experience with an AU-based client/company Strong understanding of Australian bookkeeping practices including BAS Excellent communication and documentation skills Detail-oriented self-managed and highly organized Ability to proactively identify and solve problems Previous experience supporting trade businesses is a strong advantage Independent Contractor Perks Permanent remote role with a collaborative team culture Opportunity to make a meaningful impact on business growth and stability Access to backup support and documented processes for smooth operations Be part of a company that values proactive communication and reliability Immediate hiring ZR24527JOB

This is a remote position. Role Name: Patient Callback SpecialistSchedule: Part-time (20 hours a week) Mon-Thu Sat 9am - 1pm Client Timezone: Eastern Time Join a thriving neuropathy specialty clinic that helps transform patients lives through cutting-edge treatment programs. Youll be the ...

This is a remote position.

Role Name: Patient Callback Specialist
Schedule:

Part-time (20 hours a week)
Mon-Thu Sat 9am - 1pm

Client Timezone: Eastern Time

Responsibilities:

Return patient calls within 5-10 minutes of receiving lead notifications via email
Conduct 12-minute average phone conversations with prospective patients primarily older adults
Listen to patients discuss their medical conditions and concerns with empathy and professionalism
Book qualified patients directly into the clinics scheduling software during the call
Provide directions and logistics information to newly scheduled patients
Handle approximately 50-60 patient callbacks per week
Respond immediately to incoming lead notifications throughout the workday
Maintain high conversion standards for high-ticket patient programs

Requirements:

Experience with healthcare patient communication and scheduling software a must
Sales or appointment setting experience a plus
Strong verbal communication skills for working with older adult patient population
Ability to work flexibly and respond immediately when patient leads come in
Knowledge of appropriate medical communication protocols (what to say and not say)
Capability to multitask and stop current activities to handle urgent patient callbacks
Experience with booking systems and patient management software
Understanding of HIPAA compliance and patient privacy requirements