Manager Front Office Jumeirah Muscat Bay
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Job Location:
Monthly Salary:
Posted on:
10-11-2025
Vacancies:
1 Vacancy
Job Summary
About Jumeirah
Jumeirah a global leader in luxury hospitality and a member of Dubai Holding operates an exceptional portfolio of 31 properties including 33 signature F&B restaurants across the Middle East Europe Asia and 1999 Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.
About Jumeirah Muscat Bay
Set in the secluded cove of Bandar Jissah nestled between the Al Hajar Mountains and the Gulf of Oman Jumeirah Muscat Bay invites guests to discover Muscats breathtaking nature with mountains meeting the sea at the resorts doorstep. The resort features 195 rooms and suites with spectacular ocean views including ten opulent summerhouses and villas featuring private plunge pools and private beach access.
Opened in 2022 the resort offers a diverse array of amenities including a sprawling 1200 square meter Talise Spa a Pedi:Mani:Cure Studio by Bastien Gonzalez a PADI and SSI certified dive centre numerous leisure facilities and adventurous wellbeing experiences plus several signature dining options and a kids club providing ample opportunity to relax and recharge.
About the Job:
An opportunity has arisen for a Manager - Front Office to join Jumeirah Muscat Bay. The main duties and responsibilities of this role are:
Foster a positive work environment in Front Office ensuring clear communication and teamwork across departments to enhance morale productivity and guest experience.
Lead delegate and coach colleagues/Team Leaders/Managers; ensure resource availability define required competencies and deliver training and performance appraisals with updated SOPs.
Oversee Opera configuration and data integrity (profiles reservations rates) enforce selling strategies and run regular clean-ups of duplicate profiles and expired rates.
Monitor Guest Satisfaction Reports investigate service gaps handle and resolve guest complaints per company standards and drive corrective actions to elevate satisfaction.
Prepare and manage the departmental budget optimizing revenue opportunities and controlling expenses to achieve or exceed profit targets.
Coordinate closely with Guest Services Reservations Sales and Housekeeping to meet room and regulatory requirements; maintain 24/7 coverage through effective duty scheduling and build relationships with regular guests and VIPs.
About you
The ideal candidate for this position will have the following experience and qualifications:
Bachelors degree in Hospitality or a related field (essential); a Masters degree is desirable.
810 years experience in a similar role within the luxury industry.
Strong technical proficiency in Microsoft Office (IntermediateAdvanced).
Demonstrated problem-solving ability with effective leadership and team management skills.
Creative detail-oriented and skilled in project management.
About the Benefits
At Jumeirah we are dedicated to fostering a workplace where all colleagues feel valued supported and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives comprehensive healthcare and opportunities for professional development.
Benefits include:
- Access to Learning & Development programmes and clear career pathways
- Opportunities for internal mobility within our global network
- Colleague discounts on food beverage and hotel stays worldwide
- Health care and insurance benefits
- Locally competitive salary
- Locally relevant benefits as determined by the property.
Required Experience:
Manager
Key Skills
- Office Manager Experience
- Hotel Experience
- Dentrix
- Hospitality Experience
- Dental Receptionist
- Medical office experience
- Office Experience
- Dental Office Experience
- Front Desk
- Guest Services
- Hotel Management
- Eaglesoft
About Company
Jumeirah Capri Palace is Jumeirah’s luxurious Italian island resort in the town of Anacapri in Capri with Michelin-starred dining, a medical spa and a cliffside beach club.
