Assistant Vice President IT Operations

Ready to build the future with AI
At Genpact we dont just keep up with technologywe set the pace. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of whats possible this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.
Inviting applications for the role of Assistant Vice President - IT Operations
In this role the candidate will lead the development and execution of strategic plans to enhance scalability security and overall infrastructure efficiency.

Responsibilities
Cross-Functional Collaboration: Foster collaboration across partners ensuring seamless integration of cloud solutions into existing IT infrastructure. Work closely with stakeholders to understand requirements and align cloud.
Governance and Compliance: Establish and enforce governance frameworks to ensure compliance. Overseeing the implementation of best practices for cloud security data management and overall governance to mitigate risks.
Budget Management: Oversee the financial aspects of programs including budget planning cost optimization and resource allocation. Ensure efficient use of cloud resources while aligning with cost-effectiveness goals.
Innovation and Adoption: Drive innovation by staying abreast of emerging cloud technologies and industry trends. Promote the adoption of innovative solutions to enhance operational efficiency and maintain a competitive edge in the rapidly evolving IT landscape
Manage team of core and extended team of ITMS architects and SMEs across locations and time zones
Provide End user and Infrastructure Management Competency thought leadership
Responsible for Talent Management Career Planning and Retention of managed teams
Presales for IT Infrastructure. Hands on Infrastructure Solutions expertise in Workplace Services Cloud Infrastructure Management Technologies and On-prem Infra Good knowledge of various standards / frameworks and technologies for ITSM Agile DevOps FinOps AIOps etc.
Knowledge and experience in creating solutions and leading implementation and run operations for various layers of the Enterprise IT stack including ITSM Cloud Servers Networks Databases Storage Information and Cyber Security and in End user management
Ownership of Statement of Works Change Orders etc.
Customer Demos and Presentations Qualifications we seek in you! Minimum Qualifications
CxO presence: Must have experience interfacing with IT Directors and CxO-1 profiles
Mandatorily must have led winning IT proposals in the past with complete ownership delivering deals with multi-year global services for fortune 100 companies across regions.
Relevant years of experience in Managed Workplaces Cloud and Remote Infrastructure
Hands-on IT solutioning/pre-sales experience for at least 3 or more winning deals for fortune 100 customers in the past
Must be willing to travel and work extended hours at short notice
Excellent interpersonal and communication and presentation skills
Needs to have some amount of general knowledge of products and technologies across domains and applications
Must have a thorough understanding of the Processes Challenges and IT landscape in ITSM and Infrastructure Management
Must have experience across geographies (primarily US) and exposure to cultural differences with some high-level knowledge of local laws regulations etc.

If you are a visionary senior architect with a passion for driving collaboration innovation and growth through the ecosystem we invite you to apply for this pivotal role. Join us in shaping the future of digital transformation and solidifying our position as a global leader in technology integration and solutions.

Qualifications we seek in you!
Minimum Qualifications
Bachelors degree in Computer Science Information Technology or equivalent experience.

Preferred Qualifications/ Skills
Highly experienced candidate in infrastructure management.
Why join Genpact
Lead AI-first transformation Build and scale AI solutions that redefine industries
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your careerGain hands-on experience world-class training mentorship and AI certifications to advance your skills
Grow with the best Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace
Committed to ethical AI Work in an environment where governance transparency and security are at the core of everything we build
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.