Technical SupportQuotation Specialist

Traverse City, MI - USA

Monthly Salary: Not Disclosed

Posted on: 10-11-2025

Vacancies: 1 Vacancy

Department:

Sales

Job Summary

Summary:

The Technical Support/Quotation Specialist is responsible for a variety of technical sales duties related to the internal sales function including responding to inquiries received from both customers and potential customers of Oilgear components and order entry.

Essential Responsibilities and Duties:

Possesses strong knowledge of the product line/brand including pricing delivery times and promotions.
Responds to customer requests for quotes (RFQs). Works with purchasing production and sales teams to ensure material costs and availability are accurate and develops strategic pricing when necessary to distribute quotations.
Communicates with customers to provide information on using Oilgear products.
Handles customer requests for replacing defective parts.
Provides backup in field service quoting and scheduling.
Receives and responds to all customer inquiries analyzes requests and resolves concerns while delivering excellent service and solutions.
Answers incoming customer calls regarding order status inventory availability pricing quotes shipping etc.
Updates orders and posts changes in partial shipments price differences and other adjustments.
Authorizes merchandise returns issues credits and prepares related paperwork.
Supports Production and Sales Managers in meeting operational goals.
Effectively communicates with internal staff to ensure customer satisfaction.
Receives and processes phone and email requests for purchase orders order changes and adjustments.
Partners with the credit department to resolve disputed credit items.
Provides timely feedback to the company regarding service failures or customer concerns.
Works with the sales team to exceed customer service expectations.
Resolves client complaints and solves problems in a timely manner.
Coordinates with production shipping warehouse or common carrier personnel to expedite or trace missing or delayed shipments.
Uses the company database to retrieve and provide relevant customer information.
Notes all telephone/email correspondence in the company database.
Performs other related duties as assigned by management.

Working Environment and Physical Demands:

Primarily office-based with occasional visits to manufacturing and test areas.
Regular use of computers phones printers and related office equipment.
Occasional exposure to shop environments with potential noise dust odors and fumes.
Physical activity includes typing walking sitting bending and stooping.
Must be able to lift and carry up to 25 pounds occasionally.
Occasional travel to customer sites or vendor facilities (up to 10%).

Minimum Qualifications:

High school diploma or GED.
At least 2 years of customer service experience preferably in a technical or sales support environment.
Proficiency in Microsoft Office (Word Excel Outlook etc.) and related office software.
Ability to multitask prioritize and handle multiple customer needs in a high-stress environment.
Strong telephone email etiquette and written communication skills.
Strong organizational skills and the ability to manage multiple tasks simultaneously.
Ability to communicate effectively and professionally with customers coworkers and management.
Ability to meet physical demands of the job with or without accommodation.

Preferred Qualifications:

Previous experience with Epicor ERP.
Experience working in the fluid power or hydraulic industry.
Advanced knowledge of product pricing and strategic quoting.
Previous experience handling RFQs managing quotes and communicating directly with customers.
Fluid Power Certification
Certification in project management or similar field.
Additional sales or technical certifications.

Competencies:

Attention to Detail: Ability to spot errors and inconsistencies ensuring all quotations orders and communications are accurate and up to standards.
Customer Focus: A strong commitment to providing exceptional customer service and maintaining long-term customer relationships.
Problem Solving: Strong critical thinking skills to address and resolve customer concerns and internal issues promptly and effectively.
Adaptability: Ability to adjust quickly to changing priorities business conditions and customer needs.
Teamwork: Collaborative and works well with others to achieve common goals while maintaining an open and positive attitude.
Technical Proficiency: Demonstrates an understanding of the technical aspects of Oilgears product lines and can communicate this knowledge effectively to customers.
Time Management: Efficient in managing workloads and meeting deadlines ensuring a high level of productivity.

Behaviors Required:

Proactive: Takes initiative to anticipate customer needs and company requirements.
Customer-Centric: Always prioritizes the customers needs and strives to enhance their experience.
Accountable: Takes ownership of tasks and projects and follows through to completion.
Collaborative: Willing to assist others and work as part of a team to meet overall objectives.
Resilient: Able to handle challenges or setbacks calmly maintaining focus on achieving customer satisfaction.
Results-Oriented: Strives to meet or exceed company goals and customer expectations consistently.

Training Requirements:

ISO 9001 and QMS process training.
Completion of Oilgear safety and compliance programs.
ERP and project-management system training.
Customer communication and negotiation workshops as required.

Personal Protective Equipment (PPE):

Safety glasses steel-toe shoes and ear protection when in production or test areas.
Additional PPE as required by specific customer or shop environments.

Why Join Oilgear:

As a leader in high-performance hydraulic solutions The Oilgear Company offers a collaborative environment where innovation efficiency and reliability drive every decision. We empower employees with ownership of their work and support ongoing growth through professional development and continuous improvement.

The Oilgear Company is an at-will employer.

Required Experience:

Summary:The Technical Support/Quotation Specialist is responsible for a variety of technical sales duties related to the internal sales function including responding to inquiries received from both customers and potential customers of Oilgear components and order entry.Essential Responsibilities and...