Onboard Systems Service Improvement Manager

BUSINESS FUNCTION:Engineering

SALARY:54391

ROLE TYPE:York with travel across the Northern network

HOURS:37 per week

People come to Northern for trains they can rely on and stay because they can shape what comes next. Our On Board Systems team is focused on doing just that improving how technology on our trains serves our customers and staff every day. As our Digital On Board Systems Service Improvement Manager youll lead a team responsible for driving and delivering changes that enhance those digital services across our fleet.

Youll take a leading role in shaping and delivering our Onboard Systems Strategy. Working alongside engineers operations suppliers and tech experts youll build and run a structured programme of service improvements that makes our systems smarter safer and more responsive to passenger needs. If youre ready to blend tech know-how with project leadership to make a real difference on the railway this is your platform to do it.

What youll be doing

• Leading the planning and delivery of projects that improve digital systems on board our trains
• Defining a service improvement programme that captures the right priorities and tracks them through to completion
• Managing a small team of analysts and collaborating with technical operational and supplier teams
• Ensuring improvements are secure safe and aligned with regulatory and cyber-security standards
• Turning insights and stakeholder input into practical visible improvements that support better customer experiences and operational efficiency
• Ensuring all changes are well scoped risk-managed reviewed and reported for impact

About you

Project planning service improvement and stakeholder collaboration thats your sweet spot. To thrive in this role youll bring:

• A recognised qualification (or be working towards one) in project or programme management
• At least 5 years experience delivering projects and programmes using formal methods
• Experience leading cross-functional teams and embedding change into live services
• A solid understanding of how digital systems operate within a rail or regulated environment
• A knack for spotting what needs to change and the drive to see it through safely and securely

Whats in it for you

At Northern we dont just value our people - we go the extra mile to support them. Heres a taste of what you can look forward to:

• Free Travel: Unlimited free travel for you your partner and your dependents on Northern services. Plus up to 75% discount on other networks in the UK and Europe.
• Generous Pension Scheme: We top up your contributions by 1.5 times.
• Enhanced Family Benefits: We offer 9 months of full pay for maternity leave and 2 weeks for paternity leave.
• Cycle to Work Scheme: Save up to 42% on a bike and spread the cost.
• Exclusive Discounts: From shopping to wellbeing Northern Perks has you covered.
• Employee Assistance Programme: 24/7 support for family lifestyle and more.
• Training and Career Development: We offer tailored training to our colleagues and opportunities to gain recognised qualifications. Plus enhanced career pathways no matter what part of the business youre in.
• Recognition: We know how important it is to show how much we appreciate our people. Thats why we have our Northern Lights and Northern Sparks Awards recognising and celebrating brilliance every day.

Why Northern

Were more than just a train operator. Were the heartbeat of the North connecting communities creating opportunities and driving sustainable growth. With 2500 trains running daily were on a mission to improve rail travel and enhance the customer experience while protecting the environment.

Back in 1825 the first passenger train set off in the North of England after which rail quickly spread across the globe and this year were celebrating 200 years of the modern railway. As we look back on the historic events that led us here we also look towards the future as we move into the era of Great British Rail. Join us at this pivotal moment in rail history and play your part in our journey.

A place for everyone

The best journeys happen when everyone feels welcome on board.

At Northern we dont just move people from A to B were building a team where everyone feels they belong. Our talent team can make reasonable adjustments to the process if thats something you need. Were also a Level 2 Disability Confident employer so if you meet the minimum criteria for the role well always offer an interview.

We automate parts of our screening process to remove any unconscious bias and to make sure every application is treated fairly. All successful offers will be subject to a DBS check and a medical assessment.

No matter your background experience or whether you call it a bap barm or cob theres a place for you here in the railway.