Information Systems Support Technician

Ergon - West Virginia Newell WV currently has an opening for an Information Systems Support Technician.

We are a great company with great pay and great benefits. Ergon is a relationship-driven company that values each employees willingness to learn and contribute to the team. We are family owned and we pride ourselves on maintaining a small company feel.

The Information Systems Support Technician provides end user support for hardware software and technology systems.

Information Systems Support Technician Responsibilities:

• Keep safe work habits as the highest priority at all times
• Develop good working relationships with all co-workers customers and associates.
• Respond to user support requests via phone email and through a ticketing system.
• Support PC deployment imaging system updates and asset tracking.
• Maintain technical documentation in help desk and asset management systems.
• Provide informal user technical training and support.
• Assist with A/V equipment office setups and departmental admin tasks.
• Collaborate on escalated IT issues and projects.
• Support IT security and data protection protocols.
• Respond to call out duties as assigned.
• Demonstrate purposeful growth to develop new skills and identify and execute continuous improvement projects.

Information Systems Support Technician Requirements:

• Requires a high school diploma or equivalent required; Associate degree or higher in a relevant field is preferred.
• Relevant technical certifications (e.g. Comp TIA A Microsoft Fundamentals ITIL Foundation CCNA).
• Experience in help desk technical support or administrative support.
• Knowledge of Microsoft Windows OS and desktop application maintenance.
• Proficiency in Microsoft Office (Word Outlook Excel PowerPoint Visio Teams)
• Experience with help desk ticketing and job tracking systems.
• Familiarity with SAP or enterprise software systems.
• Experience with data visualization tools such as Tableau or Power BI.
• Strong communication organization and time management skills.
• Ability to work independently and within a team.
• Customer service mindset.
• Professionalism and discretion in handling confidential information.
• Basic administrative skills.
• Must meet physical requirements of the position.

Applicants must submit a resume to and include wage requirements.

Must be able to pass a pre-employment drug screen and background check. A clean MVR is required.

Ergon offers a competitive benefits package: 401(k) with company match Health Life Dental Vision Paid Holidays Vacation Sick Leave Tuition Assistance and Profit Sharing.

Ergon - West Virginia Inc. is an EEO/AAP employer

Employment offer contingent upon pre-employment drug test background check and MVR.

Required Experience:

IC