Customer Service Associate Dispatcher CSATF

Job Title: Customer Service Associate / Dispatcher

Location: Springdale AR (Onsite)
Contract Duration: 3 Months
Pay Rate: $21/hr
Schedule:

• Shift Option 1: SundayTuesday every other Saturday 8:00 PM 8:00 AM

• Shift Option 2: WednesdayFriday every other Saturday 8:00 PM 8:00 AM

• Training: MondayFriday 7:30 AM 4:30 PM (approximately 3 weeks onsite)

Position Summary

The Customer Service Associate/Dispatcher is responsible for coordinating communication and workflow between carriers customers and internal sales/logistics teams. This role requires strong problem-solving ability high-volume email communication and the use of multiple dispatch and scheduling systems to ensure timely and efficient delivery operations. This is a floating role supporting multiple shifts and may require coverage during nights early mornings and weekends.

Key Responsibilities

• Serve as the primary point of contact for assigned carrier and customer accounts.

• Review incoming communications identify needs and provide prompt accurate responses.

• Build and maintain strong working relationships with customers and internal teams.

• Use dispatch and load management systems to monitor shipments and resolve delivery issues.

• Work within various external scheduling platforms to coordinate appointment times and transportation needs.

• Understand internal policies operating procedures and workflow systems.

• Troubleshoot logistics issues to provide cost-effective and customer-focused solutions.

• Develop and recommend process improvements to enhance service and efficiency.

• Represent the organization professionally in all customer interactions.

Required Qualifications

• Bachelors degree in business logistics supply chain or related field OR equivalent relevant work experience.

• 13 years of business transportation logistics or customer service experience.

• Proficiency in Microsoft Office especially Outlook (high-volume email handling).

• Strong verbal and written communication skills.

• Ability to manage conflict multitask and work under time-sensitive conditions.

• Positive professional demeanor with strong problem-solving and negotiation skills.

Preferred Experience (Not Required)

Experience with transportation dispatch or logistics systems such as:
TES LME FourKites OTR Retailix Retail Link UNFI One Network or similar platforms.

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About Navitas Healthcare LLC certified WBENC and one of the fastest-growing healthcare staffing firms in the US providing Medical Clinical and Non-Clinical services to numerous hospitals. We offer the most competitive pay for every position we cater. We understand this is a partnership. You will not be blindsided and your salary will be discussed upfront.