Temporary Computer Support Technician Coast Center

Mendocino-Lake Community College District is currently accepting applications for a Short- Term Non-Continuing Computer Support Technician for our Coast Center location in Fort Bragg.

This is a temporary non-continuing position. Position is open until filled.

We are seeking an equity-minded person who is committed to supporting our diverse student population and the District Mission. Please review our District Mission Goals and Values at the following website:MLCCD - Mission Goals and Values.

Under direction of the department manager performs computer support activities; installs microcomputers and servers; recommends hardware and software solutions; trains users in equipment and software; maintains hardware and software inventory; assists in networking issues; troubleshoots network printer problems; provides instructional computer lab support for faculty and administrative staff; provides support for multi-media equipment teleconferencing provides support and training for smart classrooms.

The primary work location will be in Fort Bragg CA however travel to other centers or the Ukiah Campus could be required.

We recommend downloading this job announcement as you prepare your application materials for submission. Incomplete applications will not be forwarded to the screening committee.

APPLICATION PROCEDURE
Through the online portal submit the following documents:

1. Completedonlineapplication
2. Resume
3. A letter of interest that succinctly addresses how your experience and professional qualifications prepare you for this position
4. Contact Information for 3 personal or professional references (no letters please)

Please see the current salary schedule at:MLCCD - Salary Schedule

Benefits: The College offers a Bronze level benefit plan at the cost of the employee.

Paid Time Off: The successful candidate will earn forty (40) hours of sick leave per fiscal year.

Retirement: This position may be eligible for CalPERS Retirement (contingent upon number of hours worked within the fiscal year.

The successful candidate will support student and institutional success by executing the following duties:

• Performs computer support activities; responds to questions and resolves computer-related problems analyzing whether hardware application software programming or systems software are involved; redirects computer problems if necessary
• Receives sets up and loads software; installs microcomputers; receives and installs microcomputer peripherals including multiple models hardware configurations and a variety of system software
• Coordinates the activities of the instructional computer lab; assists and interacts with instructors to provide access for projects; organizes maintains and develops operational and security procedures for instructional computer labs coordinating such between the college centers and the main campus.
• Provides computer support for instructional and/or administrative computer use; provides telephone and on-site support for students faculty departments and other District personnel; provides computer and software resources for students
• Learns new software applications quickly; assists in overall software maintenance; upgrades to new versions; and monitors software for viruses as necessary.
• Evaluates tests and recommends selected hardware and software packages and determines features that best meet District needs; researches products and vendors for long-term support and dependability; works with vendors to get configurations and pricing on new computer equipment and repair components
• Trains users in the use and care of microcomputer equipment minicomputer peripherals and associated software
• Stays current on technical changes by reading trade journals and hardware/software manuals; attends workshops and meetings as directed.
• Maintains hardware and software microcomputer inventory; oversees purchase orders from generation to receipt of items; orders computer supplies from vendors.
• Identifies diagnoses and resolves problems for users of personal computer software and hardware District network the Internet and new computer technology; communicates solutions to end-users.
• Delivers tags and sets up end-user PC and Macintosh desktop hardware software and peripherals.
• Diagnoses and resolves end-user network or local printer problems PC and Macintosh hardware problems and mainframe e-mail Internet and local-area network access problems.
• Coordinates timely repair of PC and Macintosh computer equipment covered by third-party vendor maintenance agreements.
• Performs minor desktop hardware repair for PC and Macintosh computer equipment and peripherals that are not covered by third-party vendor maintenance agreements.
• Helps install local area network cabling systems and equipment such as network interface cards hubs and switches.
• Assists with network administration as related to server operating systems TCP/IP and internet technology.
• Assists with telephone and telecommunications issues and planning also satellite and teleconferencing issues and planning as needed.
• Performs related duties as assigned.

Must meet Human Resources guidelines for qualified hiring; including by not limited to a Live Scan background check and completion of TB test.

Must have experience in Computer Support.

High School Diploma / GED Equivalent AA Preferred

KNOWLEDGE OF:

• Methods and procedures of operating electronic computers and peripheral equipment
• Administration (installation maintenance security operation) of Windows Servers
• TCP/IP Lan/Wan environments and internet technologies and products
• Network strategies and a variety of network operating systems
• Operational and security procedures related to an instructional computer lab
• Teleconferencing and multimedia equipment
• Software licensing issues
• Recordkeeping techniques
• Basic troubleshooting techniques
• Macintosh and PCdesktop operating systems
• Various software applications and basic hardware for the PC and/or Macintosh
• Principles and theories of network systems and management
• Basic understanding of electrical safety procedures
• Verbal and written communication skills
• Interpersonal skills using tact patience and courtesy

• Deliver technical customer support
• Identify troubleshoot and resolve a wide range of technical computer-related problems
• Identify evaluate and solve end-user workstation problems
• Support and train end-users in a wide range of software applications as needed
• Read understand and apply complex technical information including periodicals journals governmental regulations and hardware/software manuals
• Master new computer technology
• Operate computers and peripheral equipment properly accurately and efficiently.
• Test and upgrade a variety of software and hardware
• Organize prioritize and schedule workload.
• Work independently with little direction.
• Analyze situations accurately and adopt an effective course of action.
• Communicate effectively both verbally and in writing.
• Meet schedules and timelines.
• Provide assistance in operating teleconferencing and multi-media equipment
• Learn department and program objectives and goals
• Establish and maintain cooperative and effective working relationships with others
• Operate computers and peripheral equipment properly and efficiently

IMPORTANT NOTES REGARDING APPLICATION PROCEDURE

SELECTION PROCEDURE

A search committee will review and invite applicants for an interview. Meeting the posted requirements does not guarantee an interview. A written performance exercise and/or presentation may be a part of the interview and finalists may be invited to return for a second interview. All notifications will be via email and by accessing yourapplication profile.

CONDITIONS OF EMPLOYMENT(Prior to beginning employment)

• In accordance with Federal Law all employees must provide proof of eligibility to work in the United States;
• MustbefingerprintedthroughDOJandFBIandhavebackgroundclearance;andMusttakeaTBtest (oncehiredandevery fouryearsthereafter).
• Within 6 months of employment must complete required District trainings such as Sexual Harassment Prevention.
• Mendocino-Lake Community College District is not authorized to sponsor employment visas and be the employer of record for F-1 Visa - OPT extension

EEO STATEMENT

Mendocino College is an equal opportunity employer and actively seeks a diverse pool of qualified applicants. The policy of the College is to encourage applications from all persons. Mendocino College does not discriminate on the basis of ethnicity or race color sex or gender gender identity gender expression age religion marital status disability sexual orientation national origin medical conditions genetic conditions pregnancy (including pregnancy childbirth and medical conditions related to pregnancy or childbirth)military or veteran status. Mendocino College also prohibits harassment on any of these bases including sexual harassment as well as sexual assault domestic violence dating violence and stalking.

ACCOMMODATIONS

Persons with disabilities who require reasonable accommodation to complete the employment process must notify Human Resources no later than 72 hours prior to the closing date. Human Resources can be contacted at or via email at .