Client Services Representative Greencross Veterinary Hospital

We are seeking friendly organised and proactive Client Services Representatives to join our dynamic front-of-house team. As the first point of contact for our clients you will play an essential role in providing exceptional service and ensuring smooth communication between our clients and clinical teams.

This is a fantastic opportunity to work in a busy diverse and rewarding environment supporting our clients as they navigate their pets care journey across all hospital servicesfrom routine appointments to complex specialist and emergency visits.

Key Responsibilities

Welcome clients and their pets providing a warm and professional first impression.

Manage check-ins appointments and client communications with efficiency and empathy.

Support clinicians by coordinating workflows managing bookings and ensuring smooth administrative operations.

Communicate clearly and compassionately with clientsboth in person and over the phonekeeping them informed about their pets care.

Maintain accurate client and patient information using RxWorks and other hospital systems.

Assist clients as they navigate the hospital helping to create a calm and supportive environment.

Collaborate with veterinarians nurses and students to ensure seamless service delivery.

Contribute to a positive team-oriented culture where every client interaction reflects our hospitals values of care respect and excellence.

Additional Information :

About You

Personable and Professional: You enjoy engaging with people and providing genuine compassionate service.

Organised and Reliable: Youre punctual detail-oriented and thrive in a busy environment.

Tech-Savvy: Confident in using computer systems ideally with experience in RxWorks or similar veterinary software.

Strong Communicator: Excellent verbal and written communication skills with the ability to stay calm and positive under pressure.

Team Player: You work collaboratively with colleagues across all hospital departments.

Flexible: Willing to work a variety of shifts including weekends evenings and public holidays as part of our 24/7 hospital operations.
 

What We Offer

A welcoming supportive and collaborative team environment.

Opportunities for career development and ongoing training.

Exposure to a wide variety of cases across General Practice Specialist and Emergency departments.

Competitive remuneration and flexible rostering options (full-time part-time or casual).

The chance to make a genuine difference in the lives of pets their families and our veterinary community.

How to Apply

If you are a motivated and compassionate individual who enjoys client interaction and wants to contribute to a high-performing veterinary hospital wed love to hear from you!

Please send your resume and a cover letter outlining your experience and enthusiasm for this role to

Join us at Greencross Vet Hospital where every day brings new opportunities to support our clients work with an exceptional team and make a meaningful impact in veterinary care.

Remote Work :

No

Employment Type :

Full-time