ES Benefits Specialist 2 Tax & Wage Internal Only OlympiaTelework

You will provide support by completing necessary tasks associated with all Tax & Wage Administration units which includes the AMC Benefit Disputes Rates Registration SWAB Tax Accounting. You will communicate with internal and external customers such as ESD and other governmental/non- governmental entities claimants employers and employer representatives. Assisting claimants Claim Centers agency units and other states in resolving problems relating to CWC (Combined Wage Claims) UCFE (Unemployment Compensation Federal Civilian Employment) and UCX (Unemployment Compensation Ex-military) claims.

• Reviews claims filed online by claimants that disagree with the hours and wages reported in their base year.

• Process tax and wage adjustments to correct reporting errors impacting claims and supports claim determination.

• Obtains and reviews necessary data such as employer premium/wage reports and payroll documents provided by the claimant.

• Initiates web notices or phone calls and answers web notices concerning unique problems relating to eligibility.

• Investigates reviews audits and validates information derived from various sources for impacts to the benefit charging and experience rating programs. After investigation performs necessary adjustments to benefit charges.

• Performs in-depth research and compiles data to provide a clear concise reply to employers or their representatives inquiries and protests.

• Generate correspondence to employers explaining the results of their requests.

• Process complex UI claims and add-claims re-open claims and supply input for monetary re- determinations for complex UI claims using both benefits and various external ICON Applications.

• Answer complex questions from employers claimants and others advising those affected based on UI laws policies and procedures.

Required:

Option 1: Five (5) years of equivalent education/experience.

Option 2: One (1) year as an ES Benefits Specialist 1.

Option 3: One (1) year of experience equivalent to the ES Benefits Specialist 1 with another state that provides professional unemployment insurance tax services.

Option 4: An associates degree in health or social science public administration or accounting and three (3) years of professional unemployment insurance tax experience.

Option 5: A bachelors degree in a health or social science public administration or accounting and one (1) year of professional unemployment insurance tax experience.

The required experience includes:

• Professional unemployment insurance tax experience.

• Knowledge of financial and accounting principles and practices; the analysis and reporting of financial data including GAAP and GAAS (Generally Accepted Accounting Principles and Generally Accepted Auditing Standards).

• Knowledge of tax accounting systems and payroll accounting.

• Proficient in navigating local state and federal codes relevant to tax operations ensure decisions and actions align with legal and ethical standards stay current with changes in legislation and regulations and ensuring compliance.

• Ability to identify errors in calculations missing data or duplicate entries investigate anomalies.

• Skilled in handle sensitive data with discretion follow data protection protocols and access controls.

• Skilled in resolving issues and communicating outcomes OFM 12-002 (3/20/25).

• Ability to plan and organize assignments to create timely accurate work products. Work efficiently remain focused and handle interruptions effectively.

• Ability to independently use logic and reasoning to assess data form logical conclusions evaluate options and make decisions.

• Ability to build and maintain customer satisfaction with products and services.

• Ability to use researching and skip tracing skills.

Preferred:

• A bachelors degree in accounting or a closely related field.

• Three or more years experience in the field of accounting or auditing.

• Two or more years experience with Microsoft products/suite (e.g. Word Excel Teams Outlook).

• Must be able to pass Unemployment Insurance (UI) & Paid Family and Medical Leave (PFML) claim and fraud check.
• Internet speeds of30mbps download and 2mbps uploadto test your internet speed please go to:.
• Must be a WA state resident or willing to relocate to WA state.

Please submit only the required documents as noted below and ensure all Personal Identifying Information (PII) such as Social Security numbers etc. are edited out of your materials for privacy.

Please submit your Cover Letter and Resume with your Online Application through the Add Attachments field. A resume will not substitute for the work experience section of the application or vice versa. Applications with blank fields or supplemental question responses with comments such as see attachments may be considered incomplete.Any documents uploaded through this platform will be securely transmitted electronically to support application review.

Ouragencys mission and valuesdrive every decision that we make determine how we interact with others and are at the core of who we are. We value Access Love Belonging Equity and Stewardship. We understand that a work environment that respects your work/life balance is key; thats why many of our positions are eligible for flexible work schedules and teleworking opportunities. Through support value and trust our employees are empowered to grow and develop into their best self.

Opportunity for All
We strive to create a working environment that includes and respects cultural ethnic racial religious sexual orientation and gender identity diversity. Women racial and ethnic minorities people with disabilities people over 40 years of age people with religious beliefs veterans or people with military status and people of all sexual orientations and gender identities are encouraged to apply.

The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities.

If you are a person needing assistance in the application process if you need this job announcement in an alternate format or if you have general questions about this opportunity please contactJeanette NelsontheTalent Acquisition TeamorWashington Relay Service 711. If you are having technical difficulties creating accessing or completing your application please contact or or toll free Washington Relay 711.