Night Manager

Aqaba - Jordan

Monthly Salary: Not Disclosed

Posted on: 10-11-2025

Vacancies: 1 Vacancy

Job Summary

Key Deliverables and Responsibilities

Planning & Organizing:

Review and update the Logbook.
Be smart well-groomed and maintain a friendly and cheerful disposition all the times.
Report regularly on happenings to FOM and GM.
Guests should not be kept waiting.
Maintain associate relations.
Resolve complaints.
Handle the disputes.
Ensure the services are up to the required standard.
Smooth check-in / check-out procedures for the hotel and the residences component.
Co-operation with hotels Departments Housekeeping Engineering F&B etc.
Hotel tour as per list.
Check hotel situation occupancy functions groups and VIPs.
Perform as per OSM Standards and in line with the 7 key issues and 4 corner stones.
Be fully aware of the Talk of the Walk for the day
Proper grooming at all times
Attend training classes as per schedule
Show fullest cooperation and respect within the team and other departments

Is aware of the daily activities and has product knowledge of all the hotel facilities

Operations:

Direct and co-ordinate various services related to night operations as required.
Ensures prompt courteous and accurate service to all guests to maximize customer satisfaction to exceed TrustYou targets.
Assure safety and security of the guests visitors employees and protects the property by working closely with hotels security personnel.
Maintain an awareness of guest profile through the Opera guest profile system.
Prepare and send night reports on time HODs and & GM ensure accurate and detailed Hotel and Residences duty log as well as any incident that may accrue overnight shift.
Ensures adherence to company and hotel policies by all departmental employees.
Ensures an effective handover of nights activities to the FOM.
Ensure working closely with the Night Auditor changing PMS business date on time and resolve all pending issues and errors before changing business date.
Ensure panic report is printed and filed every 2 hours (or at least twice a shift).
Meet and greet all RIPs & MIPs on the arrival and departure during the night
Check the no-shows and ensure all no-shows are guaranteed and chargeable.
Pre-assign rooms for early arrival for the next day coordinate with Housekeeping to ensure rooms are ready on arrivals.
Establish promote and maintain good public relations while meeting or exceeding guest expectations
Call General Manager and concerned HODs without delay for any fire bomb threat burglary or death that has occurred on the premises.
Calls Hotel Doctor Security in case of guest accident and reported according.
Handle all employees accident as per hotel policy.
Ensures hotels employees grooming & appearance standards are met.
Handles government officials press etc. during the night and report it accordingly.
Familiarity with all Front Desk and Cashiering functions.
Handles turn-away guests. (book out)
Open stores in case of emergencies.
Authorize payments in case of emergencies.

Administration:

Co-ordination and information with the all departments.
Ensures all staff is thoroughly familiar with the Hotels emergency procedures and in a state of preparedness for any emergency which may accrue.
He/she is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.
Assumes responsibility of Duty Manager when scheduled to do so.
Assist in Task Force Teams for new openings. (if asked)

Remote Work :

Employment Type :

Full-time

Key Deliverables and Responsibilities Planning & Organizing:Review and update the Logbook.Be smart well-groomed and maintain a friendly and cheerful disposition all the times.Report regularly on happenings to FOM and GM.Guests should not be kept waiting.Maintain associate relations.Resolve complaint...

Key Deliverables and Responsibilities

Planning & Organizing:

Review and update the Logbook.
Be smart well-groomed and maintain a friendly and cheerful disposition all the times.
Report regularly on happenings to FOM and GM.
Guests should not be kept waiting.
Maintain associate relations.
Resolve complaints.
Handle the disputes.
Ensure the services are up to the required standard.
Smooth check-in / check-out procedures for the hotel and the residences component.
Co-operation with hotels Departments Housekeeping Engineering F&B etc.
Hotel tour as per list.
Check hotel situation occupancy functions groups and VIPs.
Perform as per OSM Standards and in line with the 7 key issues and 4 corner stones.
Be fully aware of the Talk of the Walk for the day
Proper grooming at all times
Attend training classes as per schedule
Show fullest cooperation and respect within the team and other departments

Is aware of the daily activities and has product knowledge of all the hotel facilities

Operations:

Direct and co-ordinate various services related to night operations as required.
Ensures prompt courteous and accurate service to all guests to maximize customer satisfaction to exceed TrustYou targets.
Assure safety and security of the guests visitors employees and protects the property by working closely with hotels security personnel.
Maintain an awareness of guest profile through the Opera guest profile system.
Prepare and send night reports on time HODs and & GM ensure accurate and detailed Hotel and Residences duty log as well as any incident that may accrue overnight shift.
Ensures adherence to company and hotel policies by all departmental employees.
Ensures an effective handover of nights activities to the FOM.
Ensure working closely with the Night Auditor changing PMS business date on time and resolve all pending issues and errors before changing business date.
Ensure panic report is printed and filed every 2 hours (or at least twice a shift).
Meet and greet all RIPs & MIPs on the arrival and departure during the night
Check the no-shows and ensure all no-shows are guaranteed and chargeable.
Pre-assign rooms for early arrival for the next day coordinate with Housekeeping to ensure rooms are ready on arrivals.
Establish promote and maintain good public relations while meeting or exceeding guest expectations
Call General Manager and concerned HODs without delay for any fire bomb threat burglary or death that has occurred on the premises.
Calls Hotel Doctor Security in case of guest accident and reported according.
Handle all employees accident as per hotel policy.
Ensures hotels employees grooming & appearance standards are met.
Handles government officials press etc. during the night and report it accordingly.
Familiarity with all Front Desk and Cashiering functions.
Handles turn-away guests. (book out)
Open stores in case of emergencies.
Authorize payments in case of emergencies.

Administration:

Co-ordination and information with the all departments.
Ensures all staff is thoroughly familiar with the Hotels emergency procedures and in a state of preparedness for any emergency which may accrue.
He/she is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.
Assumes responsibility of Duty Manager when scheduled to do so.
Assist in Task Force Teams for new openings. (if asked)

Remote Work :

Employment Type :

Full-time

Key Skills

Restaurant Experience
Kitchen Experience
Inventory Control
Hospitality Experience
Dayforce
Lean Six Sigma
Management Experience
Facilities Management
Warehouse Experience
Supervising Experience
Restaurant Management
Commercial Cleaning

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About Company

AccorHotel

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more

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