Customer Analytics Engineer
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Job Location:
Monthly Salary:
Posted on:
10-11-2025
Vacancies:
1 Vacancy
Job Summary
- Opportunity to use data to improve the Club Jetstar loyalty program for our customers
- Flexible ways of working hybrid model with 3 days onsite
- Full-time 12-month fixed-term opportunity based at our head office in Collingwood Melbourne
Love travel and passionate about all things aviation. Youre in the right place. At Jetstar you get to take-off at work and in life.
As a team were lucky we get to do both for a living and we want you to be part of where we go next. Helping our teammates soar is what were all about. And with a new fleet of state-of-the-art aircraft plus new routes being added the skys the limit.
Take-off with your next opportunity!
At Jetstar we are seeking a Customer Analytics Engineer to join our Loyalty Data Squad within the Customer domain. You will focus on designing and delivering data models analytics-ready datasets and business metrics that power insights reporting and decision-making for Jetstars Club Jetstar loyalty program.
In this role you will act as the spokesperson of the central Data and Analytics team leveraging the modern data platform (Snowflake dbt Alation) while partnering closely with Customer and Club Jetstar business teams Data Business Analysts and SMEs to enable impactful customer analytics.
To be successful in this role you will transform raw data into reliable well-tested models that power reporting insights and activation use cases. Youll be part of a large established analytics engineering community but be dedicated to the loyalty domain with support from a business analyst and data modeller.
The core responsibilities of this role will be:
- Design build test and maintain data models and SQL transformations in dbt to enable analytics for Club Jetstar teams in Customer domain.
- Extend enterprise data models by creating domain-specific dimensions measures and KPIs aligned with Customer and Club Jetstar business needs.
- Collaborate with Data BAs Customer SMEs and centralized data modelling team to translate business rules into curated data assets.
- Ensure models are well-documented in Alation and adhere to best practices in coding testing and version control (GitHub).
- Work closely with centralized Data Engineering and Data Modelling teams to ensure alignment with enterprise frameworks governance and standards.
- Provide trusted data outputs to enable BI dashboards analytics and reporting for Customer and Club Jetstar teams.
- Enable downstream use cases in BI reporting and activation (e.g. Hightouch Braze Salesforce).
- Partner with stakeholders across Customer Technology Cyber Data Privacy and Ethics to ensure dependencies and requirements are well understood.
To be considered key skills will include:
- 2-5 years of experience in analytics engineering BI development or data modelling roles.
- Strong proficiency in SQL (queries stored procedures performance optimization).
- Experience with dbt for data transformation and data pipeline management.
- Hands-on experience with Snowflake (or other modern cloud data platforms).
- Familiarity with data modelling concepts (fact-dimension star schema medallion architecture).
- Understanding of business metrics and KPI creation for analytics and BI.
- Experience working with data catalogues (e.g. Alation) and GitHub for version control.
- Experience with data activation tools (e.g. Hightouch) and marketing platforms (e.g. Braze Salesforce).
- Exposure to loyalty marketing or customer data domains.
- Exposure to data governance RBAC or data security concepts.
- Familiarity with downstream BI tools e.g. Power BI.
- Knowledge of orchestration and monitoring best practices.
- Strong analytical problem-solving and communication skills able to work with both technical and business stakeholders.
Applications close on the 24th of November
Your life at Jetstar is unlike any other..
Live the travel dream: You and your nominated travel companions can take-off more with our famous Qantas Group Staff Travel discount.
Make work feel like a holiday: Join a fun driven team where work feels like a holiday. Our people take every opportunity to take-off together and find ways to help their teammates soar.
Theres a place for everyone at Jetstar: For us travel and meeting new people go hand in hand. We invite our people to get involved in various Employee Network Groups that play an important role in creating our inclusive and supportive culture that we are fiercely proud of. We believe that teams with a diversity of ideas and experiences are more creative innovative and solve problems quickly. We welcome applications from anyone who wants to take-off with us. If you have support or access requirements just reach out and let us know what you need.
Were Jetstar. Lets take-off together!
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Adobe Analytics
- Data Analytics
- SQL
- Attribution Modeling
- Power BI
- R
- Regression Analysis
- Data Visualization
- Tableau
- Data Mining
- SAS
- Analytics
About Company
Founded in the Queensland outback in 1920, Qantas has grown to be Australias largest domestic and international airline. The Qantas Group's main business is the transportation of customers and freight using two complementary airline brands Qantas and Jetstar operating regional, ... View more
