Full Time Customer Service Lead
Share
Job Location:
Pittsburgh, PA - USA
Monthly Salary:
Not Disclosed
Posted on:
10-11-2025
Vacancies:
1 Vacancy
Job Summary
Midwest Shooting Center is a premier indoor shooting range and training facility committed to professionalism safety and exceptional customer experiences. Our team is passionate about helping every member and guest enjoy the highest standard of service in the industry.
Position Overview
As a Customer Service Lead youll play a hands-on role in supporting daily membership and training operations. Youll ensure accounts scheduling and service delivery are executed with accuracy and care helping to retain members reduce errors and maintain smooth operations. This position is ideal for someone whos detail-oriented dependable and ready to grow within a fast-paced customer-focused environment.
What Youll Do
- Manage daily account operations including freezes billing renewals and membership updates.
- Oversee scheduling and support for training sessions to ensure accuracy and completion.
- Ensure new member and client onboarding is completed correctly and with a high level of service.
- Track and report daily retention delinquency and satisfaction data to the Customer Service Manager.
- Resolve member and client concerns quickly and professionally escalating complex issues when needed.
- Support trainers and service staff with scheduling materials and adherence to service standards.
What Success Looks Like
- Accounts are accurate current and error-free.
- Training sessions are properly scheduled and executed.
- Member and client issues are resolved promptly and courteously.
- Retention and satisfaction scores consistently improve.
- Daily operations run smoothly with minimal escalation required.
Who You Are
- Organized reliable and detail oriented.
- Customer-service driven with excellent communication skills.
- Skilled in multitasking and managing administrative systems.
- Calm under pressure and proactive in solving problems.
- Motivated to grow into higher leadership or management roles.
Compensation & Benefits
- Annual salary range: $35000$40000 based on experience and performance.
- Health dental and vision benefits.
- Employee discounts on retail training and membership.
- Opportunities for career advancement within a growing company.
Join the Midwest Shooting Center Team
If youre ready to take ownership of daily operations help deliver exceptional customer experiences and grow your leadership skills apply today to become a Customer Service Lead at Midwest Shooting Center.
Key Skills
- Abinitio
- Administration And Accounting
- Android
- Bid Management
- Inventory Management
- Embedded C
About Company
Experience the best in firearms training and indoor shooting range fun at Midwest Shooting Center's Detroit, MI location. Visit us today to learn more.
