Resident Engagement Specialist

Denver, CO - USA

Yearly Salary: $ 24 - 27

Posted on: 10-11-2025

Vacancies: 1 Vacancy

Job Summary

Hiring range: $24.30 $27.90DOE(Full salary range up to $27.90 for long-tenured staff currently in position or other exceptional circumstances.)

Summary/objective:

The Supportive Services Resident Engagement Specialist at Warren Village (Alameda) will develop a resident-centered trauma-informed culture by fostering a positive community environment. Key responsibilities include: 1) Building a strong safe and inclusive community; 2) Providing front-desk coverage during the week and weekends.

Warren Village recognizes that our backgrounds are broad and our talents are many from different lived experiences. We value andleverageour differences to encompass and reflect the communities we serve.

At Warren Village we uphold organizational values of accountability collaboration empowerment excellence inclusion and integrity. We agree to engage our work together with honesty and transparency clear decision-making continuous learning and improvement a commitment to repair community building and collective growth and well-being.

Essential Functions and Responsibilities:

Front Desk Operations:

Manage incoming calls emails and inquiries directing them to theappropriate staff.
Oversee check-in/out procedures for visitors and overnight guests.
Assistvisitors clients vendors and delivery personnel courteously.
Monitor building access and security protocols to ensure resident safety and compliance.
Employ trauma-informed techniques to de-escalate situations in thelobby.
Maintainaccuraterecords of resident interactions and document incidents fortimelyfollow-up.
Manage inventoryandorderoffice supplies and essential materials.
Conduct regular property inspections to ensure cleanliness and safety compliance.
Keep the front desk and lobby organized and welcoming.
Facilitate communication between residents and staff to enhance the resident experience.
Coordinate room reservations for community spaces ensuring proper scheduling and notifications.
Provide support for Family Supportive Service staff and on-site partners.

Outreach andResource Navigation:

Assistwith outreach anddata collection.
Prepare monthlycalendarevents.
Manage food pantry
Connect residents with community resources andfacilitateproper referrals.
Completetimelyservice documentationmaintaindata management records andassistwith program reporting including intake assessments and progress reports.
Support the supervision ofinterntasks.

Resident Engagement:

Coordinate resident classes and workshops supervise volunteers and promote community engagement through a monthly events calendar aligned with Warren Villages Family Services goals and theeconomic mobilitybridge pillars (housing wellness financial literacy education employment and community building).
Support direct service staff in scheduling classes and events and foster community involvement.
Collaborate with the Volunteer Coordinator to onboard community volunteers for youth and adult programs with a culturally sensitive two-generation approach.
Collaboratewith the Community Engagement Coordinator on evening programming andspecial events; attend andassistin planning these events.
Develop new community engagement programs using resident feedback to guide the process.
Promote collaboration among Warren Village Family Services staff to share best practices and insights.
Maintain communication with supervisors and Supportive Services staff to align resident engagement goals with Warren Villages strategic vision.
Build relationships with community agencies to coordinate onsite engagement opportunities for enhanced resident well-being.
Cover administrative tasks as needed including mail distribution and office processes.

Other duties as assigned.

Competencies:

Demonstrates the ability to effectively assess and manage crisis situationsutilizingtrauma-informed approaches to de-escalate tensions ensure safety andmaintaina supportive environment.
Commitment to the mission goals and values of Warren Village asstatedin the Summary above.
Technology systems aptitude. DemonstratedproficiencyinMicrosoft Office applications including ExcelPowerPointand Word.
Ability to work occasional evening and weekend hours within the work week. Flexibility to adapttherapyschedule to meet the evolving needs and dynamicsof the community.

Minimum/Required Qualifications:

High school diploma or GED.
Conversational and writtenproficiencySpanishrequired.
Experience working with culturally diverse people.
Ability to work regular evening and weekend hours during the work week.

Preferred education eligibility requirements (Certifications Licenses etc.) and/or experience:

Associates degree (AA) from two-year college or technical school in Social Work Human Services or Education or a combination of education and work experience with 2 years of work experience in one or more of these fields for every year of education
Experience providing case management coaching and/or resource navigation.
Experience inPermanent Supportive Housing Housing-First Harm Reduction Trauma-Informed Care and Motivational Interviewing.
Lived experience in homelessness or housing instability including an alum of Warren Village
If driving isrequired employees must have a valid drivers license and the ability to drive Warren Village vehicles.

Work Environment:

The working environment is typically that of an office using a personal computer telephone and other equipment.

Physical Demands:

Occasionally lifts and/or moves up to 25 lbs. Primarily a stationary position. The person in this position needs to occasionally move about inside the office/facility to access file cabinets storage spaces access units and building spaces by utilizing stairs office machinery etc. Constantly operates a computer and other productivity machinery such as a calculator copy machine and computer printer. Must be able to exchange accurate information in these situations.

Travel Required: o Nox Yes (limited to within Metro Denver)

Salary & Benefits: Hiring range: $24.30 $27.90DOE(Full salary range up to $27.90 for long-tenured staff currently in position or other exceptional circumstances.)

Attractive benefits package including generous paid time off (sick/vacation days) and 12 holidays. One-week closure in both winter and summer (paid outside of PTO). Matching employer 403(b) plan. Comprehensive and affordable medical dental and vision plans for employee and dependents. Virtual telemedicine program. Voluntary supplemental Short-Term Disability and other similar benefits. Plus company paid life and long-term disability insurance and an Employee Assistance Program. FSA and HSA accounts. Professional development and tuition reimbursement opportunities. Discounted Early Learning Childcare services available.

To Apply:To Apply: Visit position will be posted until the latter of November 30 2025 or until a qualified candidate is hired.

*When determining if a candidate is a good fit we look at more than the jobs you have been paid to do but the ranges of ways you have picked up skills and knowledge through your life. If you feel you have lived experiences that may contribute to your experience for the position please document in cover letter.

Only applicants selected for an interview will be contacted.

We do not accept unsolicited resumes from recruiting agencies. Warren Village is proud to be an Equal Opportunity Employer. We are committed to equal employment opportunity regardless of race color religion sex (including pregnancy or related medical conditions) national origin veteran status sexual orientation genderor other diverseidentity age disability marital status oranotherprotected category. If you have a disability or special need that requires accommodation please contact us at.

Required Experience:

Hiring range: $24.30 $27.90DOE(Full salary range up to $27.90 for long-tenured staff currently in position or other exceptional circumstances.)Summary/objective:The Supportive Services Resident Engagement Specialist at Warren Village (Alameda) will develop a resident-centered trauma-informed cultur...