Supply Chain Planning Eng

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

IT IS YOUR TIME!

Caterpillar Inc. is the worlds leading manufacturer of construction and mining equipment off-highway diesel and natural gas engines industrial gas turbines and diesel-electric locomotives. For nearly 100 years weve been helping customers build a better more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services backed by our global dealer network provide exceptional value that helps customers succeed.

When you join Caterpillar youre joining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dont just talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

If you are looking for personal and professional growth in a company with an inclusive culture which seeks equity respects differences and believes in peoples potential this is the right place. We consider people with disability candidates and those with diversity in gender culture ethnicity religion age generation race nationality and sexual orientation.

Important:

- Dont forget to include a resumé in English in your profile in Workday

- Please frequently check the email associated with your application including the junk/spam as this is the primary correspondence method. If you wish to know the status of your application please use the candidate log-in on our career website as it will reflect any update s to your status.

Job Summary:

This opportunity is to join the Dealer Aftermarket Collaboration team responsible for ensuring that Caterpillar Dealers in Latin America have quick and efficient access to the parts needed to service our customers machines and equipment. The role focuses on providing direct support to the Dealers by monitoring availability tracking orders and resolving various demands with agility and accuracy. Beyond operational support the Escalation Coordinator acts as the highest point of contact before to get leadership team involved for resolving critical supply chain issues and acts as key player in important projects and initiatives within Caterpillar areas as Dealer side. The role demands agility strong communication and cross-functional collaboration to manage urgent situations effectively. This opportunity is for individuals who thrive on challenges enjoy working in dynamic environments and seek for future leader positions.

What You Will Do:

- Serve as theescalation contact between Caterpillar Dealers and the companys internal structure after the Customer Service Analyst has already worked and a solution was not identified.

- Act withagility and intelligenceto ensure the issues are addressed inside the internal structure.

- Handle escalated high-priority cases ensuring timely solutions through creative problem-solving and integrations within Caterpillar departments.

- Integrate diverse teams (Order Management Operations Transportation Product Group Supply Chain) to align recovery plans and expedite actions for high-priority cases.

- Maintain clear proactive communication with dealers and internal teams often in multiple languages (English/Spanish) to provide accurate updates and manage expectations.

- Apply escalation protocols including severity matrix and structure templates to ensure transparency and accountability in critical situations.

- Manage ahigh-intensity routine handlinghigh-priority orders(e.g. machines down in the field).

- Master internal processes understandOrder Management rules and know how toengage the right people.

- Adapt to adynamic environmentwith constant changes and emerging demands.

- Be prepared forextended working hoursand busy days with a focus oncontinuous learning.

- Take advantage of the opportunity forprofessional development connecting with multiple teams across the company.

- Act as the Order Management reference member inside the team coaching and mentoring the Order Management analysts while providing feedback for specific situations identified in the escalated cases.

What you have Skills:

Business Acumen: Knowledge of business concepts tools and processes that are needed for making sound decisions in the context of the companys business; ability to apply this knowledge appropriately to diverse situations.

Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment. Demonstrates the capacity to evaluate alternatives anticipate potential outcomes and choose the most effective course of action. Applies critical thinking to solve complex problems while considering both immediate and long-term impacts.

Problem Solving: Knowledge of approaches tools and techniques for recognizing anticipating and resolving organizational operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. Demonstrates resourcefulness in identifying root causes developing practical solutions and implementing strategies that prevent recurrence of issues. Proactively addresses challenges by leveraging analytical skills and collaborating with cross-functional teams to drive effective and sustainable outcomes.

Project Management: Knowledge of effective project management strategies and tactics; ability to plan organize monitor and control projects ensuring efficient utilization of technical and administrative resources to achieve project objectives. Demonstrates the capability to set clear goals manage timelines and coordinate team efforts to deliver successful outcomes.

Basic Qualifications:

- Bacheloors Degree.

- Pre Advanced English.

- Pre Advanced Spanish.

- Professional experience in customer service logistics materials planning supply chain or transportation.

Top Candidates will have:

- Advanced/Fluent English and Spanish.

- Previous experience in supporting Caterpillar Dealers or working in the spare parts department

- Familiarity with ERP systems (e.g. SAP Oracle) and CRM/SPM tools

- Advanced knowledge of parts systems including PartsVIZ Parts Order Management Portal Aftermarket Item Scout and SPM

- Solid understanding of Caterpillar products and their applications

- Knowledge of Lean Process Improvement / Green Belt certification

Aditional information:

Willingness to work on-call shifts outside regular hours based on demand (not frequent).

Note: This position requires the candidate to work onsite five days a week.

Some of the offered benefits*:

Medical plan

Dental plan

Medicines reimbursement

Psychological Legal Social and Finance Support Program

Private pension plan

Profit share

Meal assistance

Christmas basket

Transportation

Life and personal insurance

Extended maternity and paternity leave

Employee resources group (Young Professional Women in Networking LAMBDA (LGBTQIA) Latin Group and Active in Sport

*Caterpillar reserves the right to change or modify benefits at any time subject prior notice and in compliance with legal requirements. Benefit elegibility may vary by position and location

The Recruitment & Selection area emphasizes that it does not use personal emails and/or emails from other domains (@gmail @hotmail etc.) to contact candidates. Available vacancies are only advertised through the companys official channels ( and official Caterpillar emails are mandatory followed by the domain @. Also the company does not request any type of payment (bank transfer pix etc.) for the purposes of the selection process. For more information click on the link: Dates:

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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