We anticipate the application window for this opening will close on - 13 Nov 2025

At Medtronic you can begin a life-long career of exploration and innovation while helping champion healthcare access and equity for all. Youll lead with purpose breaking down barriers to innovation in a more connected compassionate world.

A Day in the Life

We are seeking a strategic and results-driven leader to join the Global Marketing team as the Director Customer this role you will scale best practices harmonize processesand drive innovative strategies to elevate engagement for patients healthcare professionals (HCPs) and payers. This role is critical as youll build the strategies systems and programs that turn satisfied customers into loyal advocates reducing churn driving sustainable revenue growth and increasing customer lifetime value. You will be instrumental in shaping the future of customer successfor the Diabetes Operating Unit.

This position is an exciting opportunity to work with Medtronics Diabetes business. Medtronic has announced its intention to separate the Diabetes division to promote future growth and innovation within the business and reallocate investments and resources across Medtronic subject to applicable information and consultation requirements. This separation provides our team with a bold opportunity to unleash our potential enabling us to operate with greater speed and agility. As a separate entity we anticipate leveraging increased investments to drive meaningful innovation and enhance our impact on patient care.

This is a unique opportunity to join a team at a pivotal moment of transformation. As Medtronic Diabetes prepares to operate as a standalone entity (Press Release) youll have the agility and resources to build and scale digital capabilities that drive real-world impact. Its a once-in-a-career chance to build something extraordinary.

What Youll Own

Drive Customer-Centric Strategy

• Develop and implement a unified global strategy focused on customer acquisition engagement success and retention.

• Align processes across regions for consistency while adapting to local customer needs.

Scale Digital Excellence

• Partner with the Digital Center of Excellence to drive global innovation scalability and best practices.

• Develop and implement data-driven strategies to reduce churn and maximize customer lifetime value (CLV).

• Deploy predictive analytics and AI-driven insights to anticipate customer needs proactively address pain points before they lead to churn and deliver anticipatory service that delights customers.

Champion Digital Transformation

• Lead the adoption of advanced digital tools and technologies to enhance customer experience.

• Oversee global patient-facing digital initiatives including e-commerce platforms apps and content strategies.

Optimize Customer Journeys

• Design seamless personalized experiences that drive satisfaction loyalty and retention.

• Manage value-added services and product portfolios to strengthen customer engagement.

Foster Cross-Functional Collaboration

• Partner with sales product management operations and regional teams to align strategies with business goals and customer needs.

• Build strong cross-functional relationships to support a unified approach to customer success.

Leverage Data & Insights for Impact

• Define and track success metrics and KPIs to measure business impact.

• Use analytics and customer insights to optimize campaigns improve ROI and inform strategic decisions.

• Build business cases to demonstrate ROI and secure ongoing investment in customer solutions.

Lead & Inspire Global Teams

• Build mentor and empower a high-performing global team fostering collaboration and innovation.

• Champion a customer-centric culture across the organization.

• Lead transformational initiatives to modernize customer support and engagement positioning Medtronic Diabetes as an industry leader in customer experience.

Qualifications:

What You Bring to the Table

Must-Have:

• Bachelors degree in Marketing Business Computer Science or a related field; MBA or advanced degree preferred.

• 10 years of experience in customer lifecycle marketing retention strategy customer experience or related fields with at least 7 years in leadership roles (or advanced degree with a minimum of 8 years of relevant experience with 7 years of managerial experience).

Nice-to-Have:

• Proven success in reducing churn and driving customer lifetime value (CLV) through data-driven retention strategies and customer advocacy programs.

• Deep expertise in marketing automation CRM/CDP platforms and customer success software with hands-on experience implementing MarTech solutions that drive measurable business outcomes.

• Experience designing and scaling digital customer experiences (mobile apps self-service portals integrated support systems) that rival best-in-class consumer brands.

• Track record of leveraging AI/ML/Generative AI to personalize customer experiences derive insights from unstructured data and automate customer engagement at scale.

• Experience working in a global matrixed organization collaborating across regions and functions with sensitivity to local market dynamics while maintaining global standards.

• Understanding of regulated industries (healthcare medical devices financial services) and the unique challenges of balancing innovation with compliance privacy and security requirements.

• Demonstrated ability to lead digital transformation and change management initiatives operationalizing technology in ways that drive organizational behavior change and measurable results.

• Experience working with offshore or remote teams and global capability centers.

• You thrive in fast-paced ever-changing environments staying laser-focused on results and comfortable with ambiguity as we build a new standalone entity.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position but they are not an exhaustive list of all the required responsibilities and skills of this position.

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits resources and competitive compensation plans designed to support you at every career and life stage.

Salary ranges for U.S (excl. PR) locations (USD):$192000.00 - $288000.00

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

This position is eligible for an annual long-term incentive plan.

The base salary range is applicable across the United States excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience certification/education market conditions and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).

The following benefits and additional compensation are available to those regular employees who work 20 hours per week: Health Dental and vision insuranceHealth Savings AccountHealthcare Flexible Spending AccountLife insurance Long-term disability leaveDependent daycare spending accountTuition assistance/reimbursement andSimple Steps (global well-being program).

The following benefits and additional compensation are available to all regular employees:Incentive plans 401(k) plan plus employer contribution and matchShort-term disabilityPaid time offPaid holidaysEmployee Stock Purchase PlanEmployee Assistance ProgramNon-qualified Retirement Plan Supplement (subject to IRS earning minimums) andCapital Accumulation Plan (available to Vice Presidents and above or subject to IRS earning minimums).

Regular employees are those who are not temporary such as interns. Temporary employees are eligible for paid sick time as required under applicable state law and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.

Further details are available at the link below:

Medtronic benefits and compensation plans

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission to alleviate pain restore health and extend life unites a global team of 95000 passionate people.
We are engineers at heart putting ambitious ideas to work to generate real solutions for real people. From the R&D lab to the factory floor to the conference room every one of us experiments creates builds improves and solves. We have the talent diverse perspectives and guts to engineer the extraordinary.

Learn more about our business mission and our commitment to diversity here.

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local addition Medtronic will provide reasonable accommodations for qualified individuals with disabilities.