HSE Technology & Learning Support Assistant

Lowell, MA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

HSE Technology & Learning Support Assistant

Grant Funded Position

POSITION SUMMARY

The High School Equivalency (HSE) Technology & Learning Support Assistant plays a key role in helping adult learners and instructors effectively use technology for teaching and learning. This position supports the smooth operation of in-person and remote HSE classes by assisting with digital platforms troubleshooting technical issues and ensuring that students have access to the tools they need for success.

REQUIREMENTS:

Bachelors degree required.
Experience working with linguistically and culturally diverse population.
Strong communication organizational and teamwork skills.
Proficiency with Outlook Google Workspace (Docs Sheets Classroom Drive) and Zoom.
Willingness to learn online learning platforms (e.g. IXL Aztec Northstar).
Excellent customer service and problem-solving skills.
Ability to troubleshoot technology issues with patience and clarity.
Strong attention to detail and accuracy in record-keeping.
Ability to work independently prioritize multiple tasks and meet deadlines.

RESPONSIBILITIES:

Provide on-site and remote assistance to students and instructors when encountering technology issues (e.g. login problems Wi-Fi connectivity credential access Zoom setup).
Create and manage student user accounts across multiple digital learning platforms (Aztec IXL Google Classroom etc.).
Support teachers in integrating digital literacy and online learning activities into classroom instruction.
Assist with technology setup and maintenance for in-person and remote classes orientations and testing sessions.
Prepare and organize materials for morning evening in-person and remote orientations.
Maintain accurate data records; ensure confidentiality and compliance with program requirements.
Participate in staff meetings professional development sessions and planning activities as directed.
Perform other related duties as assigned by the Director.

Reports to: Director of Adult Education

Effective Date of Employment: To be determined

Terms of Employment: Hours not to exceed 18 per week no benefits Grant-funded

Rate of Pay: $33.00 per hour

HSE Technology & Learning Support AssistantGrant Funded PositionPOSITION SUMMARY The High School Equivalency (HSE) Technology & Learning Support Assistant plays a key role in helping adult learners and instructors effectively use technology for teaching and learning. This position supports the smoot...

HSE Technology & Learning Support Assistant

Grant Funded Position

POSITION SUMMARY

REQUIREMENTS:

Bachelors degree required.
Experience working with linguistically and culturally diverse population.
Strong communication organizational and teamwork skills.
Proficiency with Outlook Google Workspace (Docs Sheets Classroom Drive) and Zoom.
Willingness to learn online learning platforms (e.g. IXL Aztec Northstar).
Excellent customer service and problem-solving skills.
Ability to troubleshoot technology issues with patience and clarity.
Strong attention to detail and accuracy in record-keeping.
Ability to work independently prioritize multiple tasks and meet deadlines.

RESPONSIBILITIES:

Provide on-site and remote assistance to students and instructors when encountering technology issues (e.g. login problems Wi-Fi connectivity credential access Zoom setup).
Create and manage student user accounts across multiple digital learning platforms (Aztec IXL Google Classroom etc.).
Support teachers in integrating digital literacy and online learning activities into classroom instruction.
Assist with technology setup and maintenance for in-person and remote classes orientations and testing sessions.
Prepare and organize materials for morning evening in-person and remote orientations.
Maintain accurate data records; ensure confidentiality and compliance with program requirements.
Participate in staff meetings professional development sessions and planning activities as directed.
Perform other related duties as assigned by the Director.

Reports to: Director of Adult Education

Effective Date of Employment: To be determined

Terms of Employment: Hours not to exceed 18 per week no benefits Grant-funded

Rate of Pay: $33.00 per hour