Trading Support Specialist VIP & Institutional (APAC)
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Job Location:
Taipei City - Taiwan
Monthly Salary:
Not Disclosed
Posted on:
10-11-2025
Vacancies:
1 Vacancy
Job Summary
Binance is a leading global blockchain ecosystem behind the worlds largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 280 million people in 100 countries for our industry-leading security user fund transparency trading engine speed deep liquidity and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education research payments institutional services Web3 features and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
About Binance VIP & Institutional Team
Built by the worlds largest digital asset exchange by trading volume Binance VIP and Institutional offers access to digital asset solutions for VIP clients and institutions. We work closely with a wide range of market participants including individual traders high-frequency trading (HFT) and proprietary trading firms hedge funds asset managers and family offices market makers and brokers investment banks corporations fintech firms and more. Join us to be part of a team that provides top-tier services to the most influential players in the crypto industry.
Responsibilities
- Serve as the point of contact supporting our highest value customers and institutions on Binances various products
- Provide dedicated and prompt support to our institutional and VIP customers via different communication channels
- Provide sufficient guidance and support to VIP customers on integrating and using Binances system including the use of API
- Being the first line support for all account and system related issues
- Serve as the representative of VIP customers to internal teams including account finance risk and products
- Collect customer feedback and manage projects to realise the product change requirements
- Provide system and product updates to customers to ensure they are aware of all the major changes in time
Requirements
- Minimum of 3 years of relevant experience in a client/trading desk support role in financial services
- Understanding of trading platforms or exchange e.g. knowledge of trading orders
- Understanding of the use of API in communicating with a trading platform
- Outstanding problem solving capabilities including solving issues under high pressure
- Excellent communication skills to be able to facilitate cross departmental communication
- Able to participate in an on-call rotation as required by the business
- Fluency in mandarin is required to be able to coordinate with overseas partners and stakeholders. Additional languages would be an advantage
- Hands-on experience in API trading is a strong plus
- Understanding of cryptocurrency basics e.g. the meaning of blockchain transactions is a strong plus
- Knowledge of derivative and other trading products is a strong plus e.g. knowledge of futures
Why Binance
Shape the future with the worlds leading blockchain ecosystem
Collaborate with world-class talent in a user-centric global organization with a flat structure
Tackle unique fast-paced projects with autonomy in an innovative environment
Thrive in a results-driven workplace with opportunities for career growth and continuous learning
Competitive salary and company benefits
Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
By submitting a job application you confirm that you have read and agree to our Candidate Privacy Notice.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
IC
Key Skills
- Children Activity
- Access Control
- Human Resources Administration
- Government
- Actuary
- Hydraulics
About Company
Binance is a blockchain ecosystem comprised of Exchange, Labs, Launchpad, Info, Academy, Trust Wallet, and Blockchain Charity Foundation (BCF). Binance Exchange is one of the fastest and most popular cryptocurrency exchange platforms in the world, capable of processing over 1.4 millio ... View more
