IT Operational Analyst

Wuxi - China

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Summary

We are seeking a highly skilled IT Operation Analyst with strong expertise in Product Lifecycle Management (PLM) and engineering application supports. The ideal candidate will ensure smooth operations of engineering applications support PLM-related initiatives and collaborate with local/global multi-cultural teams enabling digital transformation and continuous improvement following Agile and ITIL best practices.

Key Responsibilities

PLM & Engineering Application Support

Provide onsite and regional technical supports for PTC Windchill Autodesk Vault and MCAD tools (Creo AutoCAD Inventor SolidWorks).
Troubleshoot and resolve issues related to PLM-CAD integration data and workflow management and user access.
Support configuration for Windchill Autodesk Vault and CAD.
Support Windchill major/ minor upgrades including SIT/UAT/Hyper cares etc.

PLM Customization

Maintenance and support for Windchill modules: PDMLink ProjectLink PartsLink MPMLink.
Manage Change Management Supplier Management (AML/AVL) Visualization Services (WVS) Workflow Management and BOM Management.
Execute data migration using multiple utilities.

Collaboration & Process Improvement

Work with engineering teams to optimize PLM/CAD workflows capture business requirements.
Participate in global PLM and digital transformation initiatives including upgrades testing and deployment.
Identify issues and risks proactively propose effective solutions and ensure timely resolution to minimize business impact.
Follow ITIL processes for incident problem and change management; apply Agile methodologies for issue tracking and devops activities.
Coordinate with vendors and global IT teams for technical support and enhancements.
Prepare and deliver regular management reports on system performance incidents and improvement initiatives.

Shift Requirement

Flexible working hours to support global teams including rotational shifts and occasional weekend or after-hours support during critical deployments or system maintenance.

Key Skills

PLM and CAD Tools: PTC Windchill (12 and up) Creo AutoCAD Inventor SolidWorks etc.
Database: Oracle SQL
Operating Systems: Windows Linux
DevOps Tools: ServiceNOW Azure DevOps GitHub
Methodologies: Agile ITIL
Languages: English Mandarin (Spoken and written)

Qualifications

Bachelors degree in mechanical engineering Computer Science Information Systems or related field.
Minimum 5 years in PLM and CAD support; experience with Windchill customization is must.
Minimum 3 years in product engineering and manufacturing IT supports in building technology and equipment industries such as industrial refrigeration chillers fire detection fire suppression.
Proven track records in supporting troubleshooting Windchill modules such as Change Management Supplier Management (AML/AVL) Visualization Services (WVS) Workflow Management and BOM Management.
Familiarity with PLM integrations and troubleshooting.
Basic knowledge of IT infrastructure cloud and operating systems.
Strong communication skills and ability to work in a global multi-cultural team environment.
ITIL and Agile certifications are an advantage.

Work Environment & Benefits

Onsite role based in Wuxi China; occasional travel for training or collaboration.
Competitive salary and benefits package.
Opportunity to work with advanced PLM CAD and IT technologies in a global organization.
Professional development and exposure to global operations and projects.

Required Experience:

Job SummaryWe are seeking a highly skilled IT Operation Analyst with strong expertise in Product Lifecycle Management (PLM) and engineering application supports. The ideal candidate will ensure smooth operations of engineering applications support PLM-related initiatives and collaborate with local/g...

Job Summary

Key Responsibilities

PLM & Engineering Application Support

Provide onsite and regional technical supports for PTC Windchill Autodesk Vault and MCAD tools (Creo AutoCAD Inventor SolidWorks).
Troubleshoot and resolve issues related to PLM-CAD integration data and workflow management and user access.
Support configuration for Windchill Autodesk Vault and CAD.
Support Windchill major/ minor upgrades including SIT/UAT/Hyper cares etc.

PLM Customization

Maintenance and support for Windchill modules: PDMLink ProjectLink PartsLink MPMLink.
Manage Change Management Supplier Management (AML/AVL) Visualization Services (WVS) Workflow Management and BOM Management.
Execute data migration using multiple utilities.

Collaboration & Process Improvement

Work with engineering teams to optimize PLM/CAD workflows capture business requirements.
Participate in global PLM and digital transformation initiatives including upgrades testing and deployment.
Identify issues and risks proactively propose effective solutions and ensure timely resolution to minimize business impact.
Follow ITIL processes for incident problem and change management; apply Agile methodologies for issue tracking and devops activities.
Coordinate with vendors and global IT teams for technical support and enhancements.
Prepare and deliver regular management reports on system performance incidents and improvement initiatives.

Shift Requirement

Flexible working hours to support global teams including rotational shifts and occasional weekend or after-hours support during critical deployments or system maintenance.

Key Skills

PLM and CAD Tools: PTC Windchill (12 and up) Creo AutoCAD Inventor SolidWorks etc.
Database: Oracle SQL
Operating Systems: Windows Linux
DevOps Tools: ServiceNOW Azure DevOps GitHub
Methodologies: Agile ITIL
Languages: English Mandarin (Spoken and written)

Qualifications

Bachelors degree in mechanical engineering Computer Science Information Systems or related field.
Minimum 5 years in PLM and CAD support; experience with Windchill customization is must.
Minimum 3 years in product engineering and manufacturing IT supports in building technology and equipment industries such as industrial refrigeration chillers fire detection fire suppression.
Proven track records in supporting troubleshooting Windchill modules such as Change Management Supplier Management (AML/AVL) Visualization Services (WVS) Workflow Management and BOM Management.
Familiarity with PLM integrations and troubleshooting.
Basic knowledge of IT infrastructure cloud and operating systems.
Strong communication skills and ability to work in a global multi-cultural team environment.
ITIL and Agile certifications are an advantage.

Work Environment & Benefits

Onsite role based in Wuxi China; occasional travel for training or collaboration.
Competitive salary and benefits package.
Opportunity to work with advanced PLM CAD and IT technologies in a global organization.
Professional development and exposure to global operations and projects.

Required Experience:

Key Skills

IT Experience
SAP Materials Management
SAP SuccessFactors
Agile
Business Analysis
SAP
Requirements Gathering
SAP Finance & Controlling
SAP Supply Chain Management
SAP S/4HANA
SDLC
Oracle

Apply Now

About Company

Johnson Controls

Johnson Controls is a global diversified technology and multi industrial leader serving a wide range of customers in more than 150 countries. Our 120,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation sy ... View more

View Profile View Profile

AI AutoApply

Apply to 100+ jobs with one click