Senior Security Operations DORA Manager (all genders)

Berlin - Germany

Monthly Salary: Not Disclosed

Posted on: 09-11-2025

Vacancies: 1 Vacancy

Job Summary

THE ROLE & THE TEAM

We are seeking a DORA subject matter expert to own and manage our Security Operations DORA reporting framework and align it with our key stakeholders.

This is more than a reporting role; you are the central point for translating complex regulatory requirements into clear actionable insights ensuring that our Security Operations services and the capabilities of our vendors align with the Digital Operational Resilience Act. You will combine Security Operations domain knowledge with technical reporting responsibilities including vendor management to ensure high-quality data delivery compliance insights and effective client communication regarding operational resilience metrics.

INCLUSIVE BY DESIGN

If you think you have what it takes we encourage you to apply even if you dont meet every single requirement. You may just be the right candidate for this or other roles!

At Zalando our vision is to be the leading pan-European ecosystem for fashion and lifestyle e-commerce one that thrives on diversity and is truly inclusive by design. We believe that diverse teams fuel innovation and creativity and we actively seek out talent from all backgrounds.

We actively seek to reduce bias in our hiring and employment processes focusing on your qualifications skills and contributions. To support this we kindly ask that you refrain from including personal details such as your photo age or marital status in your CV ensuring a fair and equitable evaluation based solely on your abilities and potential.

We are committed to providing an exceptional and accessible candidate experience for everyone. If you require any accommodations to support you throughout the hiring process please let us know we are here to assist you.

Discover more about our commitment to creating a diverse and inclusive workplace: WED LOVE YOU TO DO (AND LOVE DOING)

Serve as the dedicated DORA compliance liaison and Security Operations subject matter expert for key stakeholders building a trusted partnership through proactive communication and transparent reporting.
Design build and continuously improve a suite of regulatory reporting that provides clear real-time visibility into DORA compliance status.
Deconstruct DORA regulatory technical standards (RTS) into concrete Service Level Agreements (SLAs) Key Performance Indicators (KPIs) and operational metrics that drive security posture.
Actively monitor analyse and steer the agreed-upon DORA SLAs and KPIs identifying trends risks and opportunities for improvement in the SecOps domain.
Work closely with internal security operations teams and external vendors to ensure all data sources are aligned accurate and provide end-to-end DORA-compliant evidence.
Prepare and present regular compliance and performance reports for both internal leadership and our client articulating technical details and their business impact with clarity and confidence.
Gather feedback on reporting needs and use it to iterate and improve dashboards.
Coordinate delivery timelines and ensure service levels are met in alignment with reporting commitments.

WED LOVE TO MEET YOU IF

You have 3 years of experience in a compliance risk or security operations role within the financial services or FinTech sector with a deep practical understanding of DORAs requirements for critical ICT third-party providers. BaFin knowledge is a significant plus.
You have proven success in a technical account management client services or stakeholder management role. You are adept at managing expectations steering complex conversations and building strong professional relationships.
You possess hands-on proficiency with data querying and analysis using SQL. You are highly skilled with BI and data visualisation tools (e.g. Tableau Looker Power BI) to transform raw data into compelling stories.
You possess a unique ability to act as a bridge fluently translating between highly technical security teams business-focused client stakeholders and regulatory frameworks.
You have excellent written and verbal communication skills with the ability to explain technical insights to non-technical audiences.

OUR OFFER

Zalando provides a range of benefits heres an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.

27 days of holiday a year to start for full-time employees
2 paid volunteering days a year
Hybrid working model with up to 60% remote per week actual practice is up to each team to best support their collaboration
Work from abroad for up to 30 working days a year
Employee shares program
40% off fashion and beauty products sold and shipped by Zalando 30% off Lounge by Zalando discounts from external partners
Relocation assistance available (subject to prior agreement)
Family services including counseling and support
Health and wellbeing options (including Wellhub formerly Gympass)
Mental health support and coaching available
Drive your development through our training platform and biannual peer-to-peer review

Required Experience:

Manager

THE ROLE & THE TEAMWe are seeking a DORA subject matter expert to own and manage our Security Operations DORA reporting framework and align it with our key stakeholders.This is more than a reporting role; you are the central point for translating complex regulatory requirements into clear actionable...