Production Team Lead Westcor Land Title Insurance Company

Clearwater, SC - USA

Monthly Salary: Not Disclosed

Posted on: 09-11-2025

Vacancies: 1 Vacancy

Job Summary

Summary

Production Team Lead Title Services

The Queue Manager plays a critical role in overseeing the workflow of internal and vendor queues to ensure timely high-quality delivery of title-related products. This individual will be responsible for managing file prioritization monitoring incoming order volumes and making real-time decisions on assignment and reassignment of WorkItems/tasks to both internal examiners and external vendors.

Key Responsibilities:

Manage examiner and vendor WorkItems and workloads to ensure efficient and timely file completion.
Continuously monitor file queues determine priority and assign or reassign tasks as needed.
Communicate with Westcor agents regarding order status and provide file-level support and updates.
Maintain a high standard of customer service in all interactions with agents vendors and internal stakeholders.
Collaborate with underwriting examiners and management teams to resolve file-related inquiries and follow-up requests.
Partner closely with Agency Representatives to strengthen and grow agent relationships.
Ensure all examination practices align with established Title guidelines and standards.

Qualifications:

Strong knowledge of Title examination guidelines and best practices.
Proven ability to manage and prioritize tasks in a fast-paced production environment.
Excellent communication and customer service skills.
Experience working with underwriting agency representatives and external vendors is preferred.
Detail-oriented with strong organizational and problem-solving skills.

Education Formal Training and Experience

1-5 years of previous management experience is desired.
5-10 years of previous title examination experience including metes and bounds/mapping skill.
Excellent knowledge of internal and external search systems including DataTrace and ATIDS.
Ability to review and understand surveys.
Strong English language and communication skills.
High school diploma: college experience is a plus.
Excellent customer service skills

REASONING ABILITY

Ability to define problems collect data establish facts and draw valid conclusions. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written oral diagram or schedule form.

PHYSICAL DEMANDS

While performing the duties of this job the employee is regularly required to communicate orally. The employee uses hands and fingers to type handle and reach. Operating office machinery such as a computer phone copier printer etc. is necessary in the commission of daily duties. Specific vision abilities required by this job include close vision distance vision color vision depth perception and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Westcor offers some great perks:

Health dental and vision benefits
Employer-paid disability and life insurance
Flexible spending accounts
401K with company match
Paid time off and company-paid holidays
Wellness resources

Note: This job description is not intended to be an exhaustive list of duties responsibilities or qualifications associated with the job.

SummaryProduction Team Lead Title ServicesThe Queue Manager plays a critical role in overseeing the workflow of internal and vendor queues to ensure timely high-quality delivery of title-related products. This individual will be responsible for managing file prioritization monitoring incoming orde...