Office Manager
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Job Location:
Raleigh, WV - USA
Monthly Salary:
$ 21 - 21
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Overview
About IST Management:
IST Management Services is the fastest-growing national facilities management company specializing in Business Process Outsourcing (BPO) solutions. We provide cutting-edge support in physical and digital information management including Facilities Management eDiscovery and Electronic Document Services.
Position Summary:
The Site Supervisor will support the client in overseeing the daily operations of Hospitality Event-Conf Room set up/breakdown Reception and Mail Services team in Raleigh NC ( office is on NC State campus ) This role requires hands-on leadership attention to detail and the ability to ensure a high standard of client satisfaction and employee performance. The ideal candidate will demonstrate excellent communication problem-solving and organizational skills as well as a strong commitment to operational excellence and have excellent customer service.
Key Responsibilities:
Supervise and coordinate day-to-day operations of event and conf room set up including providing drinks escourt caterers to area and make sure area is clean and neat after events/meetings
- Conference Room and Hospitality set-ups to include moving chairs desks tables and reassemble after meeting so room looks clean neat and organized
- Oversee and monitor all pantry areas to ensure they are well stocked each day
Provide leadership and direction to team members including scheduling task delegation and performance oversight
Ensure client SLAs are consistently met
- Scan in all FedEx UPS Amazon packages and deliver them to staff througout the building promptly
Train coach and mentor team members to enhance skill development and service quality; Attend weekly-monthly client meetings and reporting
Maintain accurate documentation including job logs time records and productivity reports; Troubleshoot issues with equipment workflow and client needs to maintain smooth operations
Monitor inventory of pantry and office supplies and coordinate with vendors or management for replenishment; Foster a professional service-oriented environment that aligns with ISTs values and client expectations
What We Offer:
Competitive salary and benefits package
Opportunities for advancement and professional growth
Paid training and skill development
Dynamic and team-focused work environment
Hourly Compensation: $21.00-$21.00 USD per hour depending on production experience
Benefits Include: Paid Time Off Paid Holidays Medical Dental Vision STD LTD Life and 401K
Location: Raleigh NC near NC State College
Hours: Monday through Friday 8:00am - 5:00pm - NO WEEKENDS AND PAID HOLIDAYS
FREE PARKING
Responsibilities
Job Responsibilities:
- 1-3 years experience in a related office services hospitality Manager and or facilities type role is
- Leadership experience is needed
- Experience writing corrective actions approving staff time weekly and completing year end emploiyee reviews is needed
- High school diploma or GED is required; Knowledge of Microsoft Office (Word & Excel) and familiarity with computer basics is required
- Ability to communicate both verbally and written with customers and other employees both one-on-one and during meetings
- Knowledge of supervisory techniques to manage motivate and train employees
- Knowledge of writing and understanding SOPs needed
- Ability to prepare reports and present information to customers
- Must have attention to detail and critically think through and resolve problems
- Must have excellent customer service skills and be able to maintain a consistent high level of service; Must have ability to multi-task manage multiple accounts and establish priorities
- A valid drivers license and/or reliable transportation to and from work
- Lifting up to 40 pounds; Standing for long periods of time; Willingness to cross-train for other job functions
Qualifications
Requirements:
Prior experience in a hospitality catering event set up/breakdown or facilities services strongly preferred
Previous supervisory or team lead experience MANAGING STAFF strongly preferred
Excellent organizational and multitasking skills; Strong customer service and communication skills
- Ability to work MondayFriday within a shift range of 8:00 AM 5:00 PM while being able to support client events and functions based on needs to support early or late evenings if needed.
High school diploma or equivalent required; additional education or certifications a plus
- Must have access to reliable transportation
- Professional appearance and demeanor
- Lifting up to 40 pounds
IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment please let us know by informing our Talent Acquisition team at
Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission.
IST is an Equal Opportunity Employer (EOE). We are committed to providing equal employment opportunities to all qualified applicants regardless of disability or veteran status.
Required Experience:
IC
Key Skills
- Office Manager Experience
- Microsoft Office
- Management Experience
- QuickBooks
- Accounting
- Office Experience
- Dental Office Experience
- Payroll
- Administrative Experience
- Eaglesoft
- Human Resources
- Bookkeeping
About Company
IST is the leader in providing professional services and business advisory services to organizations seeking to transform operations, catapult growth and stay ahead in ever-changing competitive markets.
