Fulfillment Analyst Vendor Operations

Tampa, FL - USA

Monthly Salary: $ 45000 - 55000

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Department:

Operations

Job Summary

Description

The Fulfillment Analyst is responsible for executing day-to-day operational tasks with precision and efficiency. This role supports Via Benefits across multiple operational process areas including card services collateral management COBRA administration vendor coordination and project-based initiatives.

Key Responsibilities

Fulfillment Operations: Coordinate with internal teams and external vendors to ensure timely production and delivery of printed materials. Supports and maintain fulfillment process documentation and SOPs. Conduct quality assurance checks on printed materials and mailing batches. Track fulfillment metrics and identify opportunities for process optimization.
COBRA Administration: Validate and process COBRA eligibility files ensuring accuracy and timely transmission to vendors. Monitor COBRA enrollment and disenrollment activities and escalate discrepancies. Collaborate with internal teams to ensure adherence to COBRA regulations. Maintain audit trails and documentation for COBRA-related activities. Support client-specific COBRA configurations and implementation requirements.
Card Services: Manage card issuance workflows including eligibility validation vendor coordination and delivery tracking. Monitor card activation rates and troubleshoot issues with card functionality or delivery. Reconcile card transaction data and escalate anomalies to internal team. Support card program enhancements and participate in testing of new card features or platforms. Maintain secure handling procedures for sensitive cardholder data.
Vendor Management: Track vendor performance against SLAs and KPIs; supports preparation of monthly and quarterly performance reports. Analyze vendor cost data and contribute to budgeting and forecasting efforts. Supports maintenance of dashboards for SLA/KPI tracking and reporting.
Systems & Testing: Execute test cases for system enhancements new releases and bug fixes. Document and report system issues working with IT teams to resolve them. Support UAT (User Acceptance Testing) for new processes or client implementations.

Qualifications

The Requirements

Bachelors degree or equivalent experience
Strong attention to detail and organizational skills
Experience in fulfillment operations vendor coordination or benefits administration
Prior experience with HSA FSA HRA or COBRA is a plus
Proficiency in Excel and data reconciliation tools
Familiarity with SLA/KPI metrics and dashboard reporting
Effective communication and problem-solving abilities
Ability to manage multiple tasks and meet deadlines
Comfortable working independently and in a team environment
Quick learner with adaptability to new systems and processes
Proficient in MS Office Suite
Availability outside regular business hours as needed
SQL experience (Oracle PL/SQL or similar) is a plus

Compensation and Benefits

Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors including but not limited to location of the role individual competencies education/professional certifications qualifications/experience performance in the role and potential for revenue generation (Producer roles only).

Compensation

The base salary compensation range being offered for this role is $45000 - $55000 USDper year.

This role is also eligible for an overtime.

Company Benefits

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

Health and Welfare Benefits:Medical (including prescription coverage) Dental Vision Health Savings Account Commuter Account Health Care and Dependent Care Flexible Spending Accounts Group Accident Group Critical Illness Life Insurance AD&D Group Legal Identify Theft Protection Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
Leave Benefits:Paid Holidays Annual Paid Time Off (includes paid state/local paid leave where required) Short-Term Disability Long-Term Disability Other Leaves (e.g. Bereavement FMLA ADA Jury Duty Military Leave and Parental and Adoption Leave)Paid Time Off
Retirement Benefits:Contributory Pension Plan and Savings Plan (401k). All Level 38 and more senior roles may also be eligible for non-qualified Deferred Compensation and Deferred Savings Plans.

Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers we will consider for employment qualified applicants with arrest and conviction records.

This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.

EOE including disability/vets

Required Experience:

DescriptionThe Fulfillment Analyst is responsible for executing day-to-day operational tasks with precision and efficiency. This role supports Via Benefits across multiple operational process areas including card services collateral management COBRA administration vendor coordination and project-bas...