Campaign Marketing Manager

Job Description

Who were looking for

This role is pivotal in driving demand generation efforts that align with strategic goals and drive business impact for North America.

The perfect candidate is an excellent communicator collaborator and skilled at orchestrating multichannel campaigns. They possess the unique ability to think strategically while also being proficient in operational execution.

What youll be doing

Campaign Development Planning & Execution

• Work jointly with NA Campaign specialists to develop and implement integrated mutli-channel campaigns that scale and deliver across a variety of digital channels to acquire net new ICP contacts drive engagement and convert new logos within key industries market segments or account lists.

• Manage day-to-day operations of campaigns from start to finish including budgets timelines and deliverables

• Use technology platforms and leverage data to define high-intent audiences and target them effectively.

• Work with content teams to produce compelling content and messaging that aligns with target ICPs and buying stages within the buyers journey. Conduct market research and competitor analysis to inform strategic direction

• Collaborate cross-functionally to activate campaign plans in the North America region.

• Work with xDR teams to develop effective strategies for lead follow-up e-gift & direct mail tactics and sales prospecting programs like our Monthly Prospecting Weeks to drive more S1 & S2 opportunities.

Campaign Analysis and Reporting:

• Monitor campaign performance and adjust strategies based on data and KPIs

• Collaborate with campaign specialists to create a culture of ongoing monitoring to track lead flow and analyze campaign performance metrics against targets. Use insights to prepare and present detailed reports with recommendations to refine and improve demand generation strategies.

• Prepare and present regular performance reports to stakeholders. Routinely share campaign insights to North America regional marketing and account teams and make recommendations on how to take action with suggested engagement and conversion strategies.

What you bring to the role

Preferred Qualifications:

• 5 years experience in demand generation B2B marketing or a related field preferably in the technology employee service customer service or SaaS industry.

• Proven capability in creating and implementing successful demand generation campaigns.

• Strong analytical skills and experience with data-driven marketing.

• Excellent project management skills with the ability to handle multiple projects simultaneously with a strong attention to detail.

• Proficiency with tools and platforms like Marketo Salesforce 6Sense Tableau.

• Exceptional communication and collaboration skills.

• Ability to create concise presentations.

• Strategic problem solver with a growth mindset.

• Ability to thrive in a fast-paced dynamic constantly evolving environment.

As part of our commitment to fairness and transparency we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position in accordance with Company guidelines and applicable law.

#LI-WO1

Hybrid: In this role our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection collaboration learning and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person at one of our many Zendesk offices around the world to connect collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer and were proud of our ongoing efforts to foster global diversity equity & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry disability military or veteran status or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application complete any pre-employment testing or otherwise participate in the employee selection process please send an e-mail to with your specific accommodation request.