Hardware Product Support Specialist
Share
Job Location:
Dallas, IA - USA
Monthly Salary:
Not Disclosed
Posted on:
09-11-2025
Vacancies:
1 Vacancy
Job Summary
Werelooking for ournextdedicated and adaptableHardware Product SupportSpecialistto join ourCustomer to theTeam LeadHardwareand POS Supportyoullbethe go-to subject matter expert for complex hardware integrations configurations and technical troubleshooting to ensure excellent product delivery for our growing customer base.
AdayinthelifeasaHardware Product SupportSpecialist:
- Be the subject matter expertServe as primary contact for escalated hardware and POS-related support ticketsDiagnose and resolve technical issues with printers terminals tablets and POS systems
- ProblemsolvehardwareissuesTroubleshoot complex hardware configurations network issues and device integrations andprovideexpert-level guidance on hardware specifications compatibility andoptimalsetup
- Ensure delivery to customersPrepare POS/ Hardware shipments for deliveryprovide technical consultation during deployment planning for high-priority accounts andassistwith complex hardware configurations for white-glove customer implementations
- Improve thesupportprocessDocument solutions and create knowledge base articles for common issuesandreview andvalidatehardware specifications for proposed solutions
- Collaborate cross-functionallyWork cross-functionally with product and engineering teams to resolve systemic issuesand partner with implementation team on network architecture and device management
- Consult on pre-salesSupport on-site visits when advanced technical expertise isrequiredprovidetechnical guidance during sales discovery callsand consult with prospects on hardware requirements and technical feasibility
Ifthe below describe yourknowledge experienceandcharacterthis role could be for you:
- I havestrongknowledge ofnetwork fundamentals(TCP/IP DNS DHCP VLANs) network security andfirewallconfigurations.
- I have experience withPOS systems receipt printers label printers and mobile devices especially Android devices.
- I gained my knowledge through2years of direct experience ina technical support or hardware support role.
- Imexceptional atdevice configuration troubleshooting and remote management through my strong written and verbal communication skills.
- I get most excited aboutanalysing problemsin order tofind expert solutions by thinking outside of the box and experimenting
- Imextra passionate abouthelping customers achieve their goals through technology and lead by example with patience understanding compassion and positive thinking.
- I have a proven ability toexplain technical concepts to non-technicaladiences
- Imwilling to occasionally traveland have a valid passport and no travel restrictionsthat limit my ability tocross the border between Canada and the USA(and Vietnam ifrequiredfor role).
- I thrive in an agile environment that is constantly changing andencourages team members to collectively collaborate and communicate
- I love to be directly involved in projects and initiatives that offer continued learning and endlessopportunityto expressmyideas and buildmyleadership skills
We know imposter syndrome can be REAL when applying for a new role but pleasedontlet the confidence gap prevent you from taking a leap and applying for your dream job. Your future self will thank you!
More to love aboutworking atMealSuite:
- We are passionate peoplethat care about others.The heart of what we do comes down to our mission toDeliver smiles and satisfaction to the continuum of care through an all-in-one foodservice management technology.Learn more about what we do here.
- Wevebuilta progressive culture that values teamwork and innovation.We listen to all voices and entrust team members with tasks that make a significant impact on the communities we serve.
- Weregrowing sustainably.A career withMealSuiteoffers the innovation and agility of a startup matched with the stability of an established company in a growing industry.
- We take care of our employees too!Here are just a few of thegreat thingswe offer:
- Unlimited paid time offyeahyou read that right! We trust our employees to build their own version of balance so they can bring their best every day.
- Healthbenefitsthis includesmedical dentaland visionoptions life & disability insurancepaidmaternity andparental leave and an on-site gym.
- Hybrid flexibilitywevalue the collaboration mentorshipand learning that comefrom physically working next to one anotheras well as the benefits that remote work can offer.
- Work-life balancethis is supported by the fact thatmore than 90%ofcurrentemployeesagreethat their leader supports their wellbeing.
- An inclusive workplace women account for 52% of our employees and47% of people leaders.
- Participation in our equity programand 401(k) planwearecommittedto helping you plan for your future!
- Opportunities for career development and advancement we support our employees in pursuing and achieving their professional goals.
- Purposeful work with a positivecommunityimpactmore than 90%of our North American employeesagreethat the companys purpose aligns with their personal more about our values at role will require you to work in our officelocatedinDallasat least4days a week.
Have we got your attentionGreat!Hereswhatsnext:
Apply todaywith your resume and answers to our application questions.
Wellstart reviewing candidateswithin two weeks of this position being postedandwill reach out to you ifwedlike to get to know you a bit often get hundreds of applications for ourroles (we feel very honoured that so many people are interested!) and try our best to get back to each theres a delay in our response pleasedontthink weveforgottenabout may be taking our time to thoroughly review each candidate before deciding who tointerview.
We want to ensure that everyqualified individual has an equal opportunity to work with you require accommodationtoour application processplease contact .
Required Experience:
IC
Key Skills
- Sales Experience
- Marketing
- Customer Service
- Communication skills
- Military Experience
- Retail Sales
- Product Demos
- Customer Support
- Product Management
- Product Development
- Unity
- Microscopy
About Company
MealSuite® is a fully integrated, all-in-one foodservice management technology that empowers care communities to improve their operations and enhance mealtime experience for their patients, residents and staff.
