Responsibilities
Peraton is looking for a Maintenance Technician to work in Washington DC.
Job Responsibilities:
- Troubleshoot repair and maintain hardware from multiple vendors (e.g. HP Dell Microsoft Apple) including system boards RAM hard drives keyboards and other peripherals.
- Communicate with vendors to coordinate part replacements warranty repairs and other service-related needs.
- Deliver exceptionalcustomer service through clear effective communication and white glove professional support.
- Maintain detailed documentation of issue resolution processes and resolve end-user support tickets related to desktops laptops and related equipment in a timely manner using ServiceNow.
- Install configure and support various software in Windows 11 and macOS environments including Microsoft Office Duo Adobe and AnyConnect VPN.
- Assist in developing and maintaining departmental procedures and documentation related to hardware troubleshooting and IT support.
- Manage multiple support requests efficiently prioritizing tasks and escalating when necessary.
- Demonstrate a solid understanding of organizational IT policies and procedures.
Qualifications
High School level plus some advanced training; Minimum of 3 years
Peraton Overview
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the worlds leading mission capability integrator and transformative enterprise IT provider we deliver trusted highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land sea space air and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day our employees do the cant be done by solving the most daunting challenges facing our customers. Visit to learn how were keeping people around the world safe and secure.
Target Salary Range
$51000 - $82000. This represents the typical salary range for this position. Salary is determined by various factors including but not limited to the scope and responsibilities of the position the individuals experience education knowledge skills and competencies as well as geographic location and business and contract considerations. Depending on the position employees may be eligible for overtime shift differential and a discretionary bonus in addition to base pay.
EEO
EEO: Equal opportunity employer including disability and protected veterans or other characteristics protected by law.
Required Experience:
IC
ResponsibilitiesPeraton is looking for a Maintenance Technician to work in Washington DC.Job Responsibilities:Troubleshoot repair and maintain hardware from multiple vendors (e.g. HP Dell Microsoft Apple) including system boards RAM hard drives keyboards and other peripherals.Communicate with vendor...
Responsibilities
Peraton is looking for a Maintenance Technician to work in Washington DC.
Job Responsibilities:
- Troubleshoot repair and maintain hardware from multiple vendors (e.g. HP Dell Microsoft Apple) including system boards RAM hard drives keyboards and other peripherals.
- Communicate with vendors to coordinate part replacements warranty repairs and other service-related needs.
- Deliver exceptionalcustomer service through clear effective communication and white glove professional support.
- Maintain detailed documentation of issue resolution processes and resolve end-user support tickets related to desktops laptops and related equipment in a timely manner using ServiceNow.
- Install configure and support various software in Windows 11 and macOS environments including Microsoft Office Duo Adobe and AnyConnect VPN.
- Assist in developing and maintaining departmental procedures and documentation related to hardware troubleshooting and IT support.
- Manage multiple support requests efficiently prioritizing tasks and escalating when necessary.
- Demonstrate a solid understanding of organizational IT policies and procedures.
Qualifications
High School level plus some advanced training; Minimum of 3 years
Peraton Overview
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the worlds leading mission capability integrator and transformative enterprise IT provider we deliver trusted highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land sea space air and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day our employees do the cant be done by solving the most daunting challenges facing our customers. Visit to learn how were keeping people around the world safe and secure.
Target Salary Range
$51000 - $82000. This represents the typical salary range for this position. Salary is determined by various factors including but not limited to the scope and responsibilities of the position the individuals experience education knowledge skills and competencies as well as geographic location and business and contract considerations. Depending on the position employees may be eligible for overtime shift differential and a discretionary bonus in addition to base pay.
EEO
EEO: Equal opportunity employer including disability and protected veterans or other characteristics protected by law.
Required Experience:
IC
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