Veteran and Military Success Services Specialist

Compensation

Job Description Summary

Job Description

Responsibilities and Duties Include:

• Assists with enrollment verifications and certifications for veteran and military-affiliated students using VA Enrollment Manager AI Portal and Tungsten reconciling academic records with the U.S. Department of Defense (DOD) and VA to ensure eligibility and continuation of education benefits.

• Interprets and applies federal and state regulations governing DOD and VA educational programs to support student eligibility and compliance.

• Processes changes in course and student statuses including course additions drops withdrawals or degree major changes ensuring accurate reporting to federal agencies.

• Assists in resolving delays or discrepancies in VA payments and tuition charges.

• Conducts group presentations for new and prospective veteran and military-affiliated students on the GI Bill and other DOD-related programs to support informed enrollment decisions.

• Prepares reports and responds to surveys regarding VMSS student enrollment and services ensuring accurate timely and confidential submission of data.

• Prepares and distributes monthly newsletters to communicate updates events and resources for VMSS students.

• Assists in the development and upkeep of the department webpage including social media and web presence.

• Supports college initiatives and assists in maintaining recognitions for veteran and military-friendly programs.

• Recruits hires trains and supervises VA work study students coordinating their daily activities to support VMSS operations.

• Complies with all published College Rules procedures guidelines and laws/regulations governing public employees including but not limited to those related to document retention and destruction FERPA and confidentiality.

• Strictly honors the privacy security and confidentiality of records and other sensitive information according to appropriate state federal and college regulations policies and procedures.

• Provides service excellence through courteous informed accessible and professional engagement.

• Performs other duties as assigned.

QUALIFICATIONS

Required: An associates degree with two (2) years of related work experience or a combination of education and/or experience equal to four (4) years.

Additional Requirements: A criminal background check will be conducted.

Preferred: Working knowledge of the VA enrollment/certification system as well as VA audit standards of educational programs. An understanding of PTSD TBI and VA healthcare issues.

General Knowledge Skills and Abilities

• Ability to work successfully in a multi-cultural environment.

• Adaptability to Change able to be flexible and supportive able to positively and proactively assimilate change in rapid growth environment.

• Communication able to effectively communicate in a professional diplomatic empathetic and tactful manner using preferred method and level as applicable to the job.

• Critical Thinking & Judgement - able to make well-reasoned sensible and timely decisions based on careful objective review and informed analysis of available information considerations and other factors.

• Customer Service ability to respond promptly and courteously to all questions from students and faculty demonstrating patience and persistence when helping students with little or no computer skills.

• Ethics able to demonstrate integrity professionalism civility and a high degree of ethics in all job-related actions.

• Organization & Time Management able to plan schedule and organize tasks related to the job to achieve goals within or ahead of established time frames.

• Problem Solving proven skills in identifying issues determining their cause developing creative solutions and following through with implementing resolutions.

• Team Orientation & Interpersonal highly motivated team-player with ability to develop and maintain collaborative relationships with all levels within and external to the organization.

• Relationship Management able to personally provide high level of interactive service to others building relationships and addressing identified needs.

• Results Orientation proven ability to set and exceed established targets.

• Systems & Software - proficient level of knowledge of Microsoft Office and/or relevant position software programs.

• Detail Oriented - Proven accuracy and attention to detail.

• Multi-task - Ability to expeditiously organize coordinate manage prioritize and perform multiple tasks simultaneously to swiftly assess a situation determine a logical course of action and apply the appropriate response.

Application Process: All applicants must submit a completed online SF employment application an up-to-date resume letter of intent and unofficial college transcripts (if applicable) to be considered for this position. Unofficial transcripts are only accepted for review purposes official transcripts are required prior to any offer of employment being made.

If you are a retiree of the Florida Retirement System (FRS) please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled suspended or deemed ineligible depending upon the date of your retirement.

Santa Fe College (SF) is committed to maintaining a work and educational environment that embraces diversity and where no member of the college community is excluded from participation in denied the benefits of or subject to discrimination in any college program or activity based on: their race ethnicity national origin color religion age disability sex pregnancy status gender identity sexual orientation marital status genetic information political opinions or affiliations or veteran status. This commitment applies to employees volunteers students and to the extent possible to third parties applicants for admission applicants for employment and the general public. regarding non-discrimination policies or concerns about discrimination or harassment including concerns about sexual harassment or sexual violence under Title IX should be directed to:

Santa Fe College reserves the right to extend deadlines and/or not to offer advertised positions. Preference will be given to eligible veterans and spouses of veterans.