IT Support Specialist

COMPANY OVERVIEW

About Built

Built is the AI-powered platform transforming the way real estate is financed developed and managed. Purpose-built for real estate and construction Built began by fixing construction draw management for lenders and has grown into a comprehensive operating system addressing some of the industrys most complex challenges. Through its connected product suite Built enables stakeholders to finance develop build own and operate smarterall in one place. The platform brings together loans deals portfolios payments inspections and collaboration to deliver faster execution greater transparency efficiency and trust across the industry.

Today Built is a partner to more than 350 lenders over 80000 borrowers and owners and thousands of contractors powering 86000 active projects valued at more than $300 billion. Learn more at :

• Life At Built & Habitat Build
• Series D Financing Round
• Built Recognized in Two American Business Award Categories
• Built Secures Investment from Citi

This position will require in-office attendance of 4 days/week.

At Built were building the future of construction finance and we need a tech-savvy problem solver whos ready to help build our own internal IT future along the way.

As an IT Support Specialist you wont just reset passwords and close tickets youll be engineering better ways to work. From automating request workflows in Jira Service Management to shaping the onboarding experience for every new Built team member to keeping our Zoom Rooms humming for company-wide events youll have your hands in nearly every part of our IT ecosystem.

This is a hands-on high-impact role where curiosity creativity and a love for automation will take you far.

What Youll Do:

Deliver and Evolve IT Support

• Be the go-to hero for employees tech needs through Jira Service Management own tickets from intake to resolution or escalation.

• Troubleshoot macOS and Windows devices Google Workspace issues Okta access requests Zoom challenges and more.

• Design and build new request types automations and workflows in Jira to make the support experience smoother and smarter.

• Partner with IT Engineering to identify pain points and turn manual processes into automated ones.

Create Exceptional Employee Experiences

• Lead the IT portion of weekly New Hire Orientation (NHO) helping every new Built employee get set up for success.

• Continuously improve onboarding processes using Confluence and automation tools like Okta Workflows or Kandji Blueprints.

• Work cross-functionally with People Ops Security and Engineering to keep our systems secure and our users delighted.

Own Our Hardware and A/V Game

• Manage and track company devices in Atlassian Assets (CMDB) youll own the full lifecycle from procurement to retirement.

• Support and maintain Zoom Rooms and Logitech Rally Bar setups for all in-office conference spaces.

• Lend your tech skills to internal company events town halls and all-hands meetings.

Document Improve and Automate

• Keep our IT processes organized and accessible through Confluence documentation and Scribe guides.

• Help design automation between systems think connecting Okta Jira Slack Kandji to eliminate repetitive tasks.

• Champion process improvement: when you fix a problem once you make sure we never have to fix it again.

Youll Thrive Here If You

• Love finding elegant solutions to messy problems.

• Get excited about automating repetitive tasks and improving workflows.

• Communicate clearly and confidently with everyone from interns to executives.

• Can pivot quickly and learn on the fly in a fast-paced constantly evolving tech stack.

• Care about the people behind the tickets not just the technology.

What You Bring

• 2 years of IT or Help Desk experience in a tech-forward environment.

• Deep comfort with macOS Windows Google Workspace and Okta.

• Experience with Kandji or Intune and Jira Service Management.

• Curiosity and willingness to learn automation tools (like Okta Workflows Power Automate or Zapier).

• Bonus points for A/V support experience Atlassian admin knowledge or light scripting (Python Bash or PowerShell).

Why Youll Love Working on IT at Built

• A modern cloud-first IT environment with Okta Kandji Atlassian Twingate and Google Workspace at the core.

• A collaborative tight-knit IT team that values experimentation and innovation.

• Real opportunities to build systems not just support them youll help shape how IT operates at scale.

• Great people great tools great snacks (and plenty of rally bars that dont need troubleshooting).

Builts salary range for this position is $65000-$85000 USD per year. The pay range is designed to accommodate upward mobility in the role therefore it encompasses the full span of proficiency levels for this role and we believe that the midpoint of the range is competitive in the market. Salary is just one component of Builts total compensation package for employees. Your total rewards package at Built will include equity top-notch medical dental and vision coverage an unlimited PTO policy and other benefits.

Perks:

• The rare opportunity to radically disrupt a $1.5T industry
• Competitive benefits including: uncapped vacation health dental & vision insurance
• 401k with match and expedited vesting
• Robust compensation package including equity in the form of stock options
• Flexible working hours paid family leave ERGs & Mentorship opportunities
• Learning grant program to support ongoing professional development

Built brings together passionate people who are driven in a variety of disciplines each bringing their unique perspective to everything they do.

Were committed to building a safe inclusive workplace where every employee can succeed and we recruit hire and promote fairly - without bias based on race color religion sex sexual orientation gender identity marital status veteran status or any other characteristic protected by law.

Greenhouse Disclosure

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Your personal data will be shared with Greenhouse Software Inc. a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controllers behalf.

Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for current or future employment. You have the right to request access to your personal data to request that your personal data be rectified or erased and to request that processing of your personal data be restricted. You also have to right to data portability.

If you would like to contact Controller to ask questions surrounding processing of your personal data or to make a request you can send an email to.

For California residents: Please note that Controller does not sell your personal data or share it with third parties outside of Greenhouse Software Inc.