Protective Services Review Team
3003 N Central Ave Phoenix AZ

Salary: $29.3269 HRLY / $60999.95 Salary

Grade: 20

Closing Date: November 12 2025

This position supports management by evaluating and interpreting data from a variety of sources related to field and Protective Services Review Team (PSRT) and ensures PSRT is adhering to the DCS Management System; assists in developing and maintaining reports and by gathering and extracting data from various databases; provides designing policy assistance procedures and rules in accordance to legislative standards and existing statutory requirements; researches and gathers data reads/reviews all sensitive material associated to each appeal; maintains verbal/written contact with all stakeholders researches the collection of confidential sensitive materials amends or affirms submission of abuse/neglect based upon research addition leads PSRT Region Review Specialists monitors the teams Regional Review Specialists and Legal Assistants. This position is responsible for monitoring all entries of findings of abuse/neglect that are being issued through the dependency process.

This position may offer the ability to work remotely within Arizona based upon the departments business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility autonomy and trust. Across our many agencies boards and commissions many State employees participate in the States Remote Work Program and are able to work remotely in their homes in offices and in hoteling spaces. All work including remote work should be performed within Arizona unless an exception is properly authorized in advance.

• Serves as lead over PSRT Analysts and Legal Assistants who are responsible for entering final findings for all substantiations with non dependency and dependency matters. Reviews and assigns proposed substantiated findings received for processing.
  
• Ensures proposed substantiated findings meet statutory guidelines prior to entry into the DCS Central Registry. Responsible for training needs of Legal Assistants and Regional Review Specialists. Responsible for staffing of appeals for court hearings in place of PSRT Manager.
  
• Analyzes program data and reports to management on trends and statistical importance of complex material collected that are aligned with the DCS Management System. Takes action that is consistent with available facts constraints and probable consequences; identifies issues problems and opportunities within the program.
  
• Participates and leads discussions related to innovative program development to include establishing work plans and time-lines. Participates and leads discussions related to innovative program development to include establishing work plans and time-lines.
  
• Visits field units for technical assistance and informational sessions. May be required to drive for official state business.

Knowledge Of:

• Federal and state statues rules regulations and directives pertaining to the program responsibilities and activities of DCS
  
• Research methods and reporting techniques
  
• Computer software programs to include
  
• Microsoft Suite Guardian Excel Power BI Reports
  

Skills In:

• Verbal and written communication
  
• Establishing and maintaining interpersonal relationships
  
• Developing effective programmatic and operating procedures
  
• Strong leadership including group facilitation
  
• Organization and time management
  
• Problem resolution techniques
  

Ability To:

• Interpret and analyze data analyze performance based on data received initiate strategic plans
  
• Understand and interpret service levels able to detect and address continuous improvement needs
  
• Develop Excel Spreadsheets maintain databases
  
• Apply agency procedures rules and regulations
  
• Establish and maintain effective working relations model professional interactions provide leadership and guidance
  
• Understand agency policies state statues and best practice principles in child welfare

Masters or Bachelors Degree from an accredited college or university and three (3) years of DCS Specialist experience. PSRT Reviewer experience (2 years) Lead mentor or supervisory experience. Experience in data analysis to include extensive knowledge of the DCS Management System Experience in applying Arizona statues and administrative rules to make decisions providing court testimony and experience working with clients courts and the Office of the Attorney General.

Requires the possession of and ability to retain a current valid state-issued drivers license appropriate to the assignment. Employees who drive on state business are subject to drivers license record checks must maintain acceptable driving records and must complete any driver training (see Arizona Administrative Code R.11). Employees may be required to use their own transportation as well as maintain valid motor vehicle insurance and current Arizona vehicle registration. Mileage may be reimbursed if applicable.

The ability to secure and maintain clearance from the DCS Central Registry

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business then the following requirements apply:Drivers License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The State of Arizona provides an excellent comprehensive benefits package including:

• Affordable medical dental life and short-term disability insurance plans
  
• Top-ranked retirement and long-term disability plans
  
• 10 paid holidays per year
  
• Vacation time accrued at 4:00 hours bi-weekly for the first 3 years
  
• Sick time accrued at 3:42 hours bi-weekly
  
• Deferred compensation plan
  
• Wellness plans

By providing the option of a full-time or part-time remote work schedule employees enjoy improved work/life balance report higher job satisfaction and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot programhere. For a complete list of benefits provided by The State of Arizona please visit our benefits page

Positions in this classification participate in the Arizona State Retirement System (ASRS). Enrollment eligibility will become effective after 27 weeks of employment.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting or by email at Requests should be made as early as possible to allow time to arrange the accommodation. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.