Senior Admissions Officer
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Job Location:
Monthly Salary:
Posted on:
09-11-2025
Vacancies:
1 Vacancy
Job Summary
- Employment Type:Full Time
- Duration:Fixed Term(untilAugust 2026)
- Remuneration:$% superannuation(level 6)
- Location: KensingtonUNSWCampus(Hybrid)
Why Your Role Matters
The Senior Admissions Officer oversees complex domestic and international admissions ensuring compliance with university policy and sector regulations (TEQSA ESOS HESA). The role exercises independent judgment supports process improvements and provides guidance to Admissions Officers while also engaging with agents and external stakeholders as needed.
The Senior Admissions Officer role reports to an Admissions Team Leader or Admissions Manager and has no direct this stage there is no guarantee of extension of the contract beyondAugust 2026.
Main responsibilities Summary
- Managingroutine and complex admissions cases within delegated authority escalating matters outsideremitor requiring policy interpretation to the Team Leader or Manager.
- Coordinatingthe end-to-end admissions offerroundprocess ensuringtimelyaccurate and compliant release of offers in line with policy and system controls whilemonitoringoutcomesandescalating exceptions.
- Providing guidance training and quality assurance to Admissions Officers to support capability development and consistency.
- AssistingTeam Leaders by preparing and running workload reports supporting allocation of cases to ensure efficiency equity andtimelydelivery of outcomes.
- Offeringaccurateadvice and interpretation of UNSW policies to applicants andagents.
- Applyingknowledge of TEQSA ESOS HESA and university policy to ensure admissions practices are compliant and auditable.
- Supporting the development of standard operating procedures and continuous improvement initiatives.
- Engaging in system optimisation process redesign and sector benchmarking.
- Representingthe Admissions Office at events andmaintainingstrong liaison across teams to ensure consistent best practices
You can access the full extent of the tasks on the job description.
Who You Are
We are looking for someone who is excited about UNSWs vision and values who is organised enjoys working in a team and you to come equipped with:
- Demonstrated experience in admissions processing or similar role inafast paced high-volume environment
- Demonstrated experience in customer servicedealing with a range of people fromdifferent backgrounds ideallyin a higher education environment
- Demonstrated advanced Excel skills (as there will be a lot of reporting)
- Experience mentoring or supervising team members
- Excellent communication skills(especially written)with the ability totranslatecomplexinformation into simple terms
- Demonstrated attention todetaileven whenexperiencing large-volume and peak processing periods/workflows
- Demonstrated knowledge of institutional policies and regulations related to student admissionsis ideal
The role will work on a hybrid basisMonday to Friday business during theend of theyearUNSWshutdown period and some keyweekendsduring peak periods will berequired.
Candidates will need to have ongoing working rights this role is not available for sponsorship.
Benefits and Culture:People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world. Our benefits include:
- Access to up to17% Superannuation contributions andadditionalleave loading payments
- Discounts and entitlements (retail education fitness)
Recruitment process:Pleasesubmityour resume and acover letter highlighting yourinterest for the role and yourexperienceand/or transferable skillsin the role.
Applications close:Wednesday 19 November11.55PM
Get in Touch:Anne de Voronine Talent AcquisitionAssociate
Applications cannot be accepted if sent directly to the contact listed
UNSW is committed to equity diversity and inclusion. Applications from women people of culturally and linguistically diverse backgrounds those living with disabilities members of the LGBTIQ community; and people of Aboriginal and Torres Strait Islander descent are encouraged. UNSW provides workplace adjustments for people with disability and access to flexible work options for eligible staff. The University reserves the right not toproceedwith any appointment
Required Experience:
Senior IC
Key Skills
- Culinary Experience
- Sales Experience
- Time Management
- Marketing
- Public Relations
- Customer Service
- Computer Skills
- Microsoft Outlook
- Basecamp
- Salesforce
- Inside Sales
- Recruiting
