Senior IT Technical Support Specialist
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Job Location:
Norfolk, MA - USA
Monthly Salary:
Not Disclosed
Posted on:
09-11-2025
Vacancies:
1 Vacancy
Job Summary
City/State
Norfolk VAWork Shift
First (Days)Overview:
Sentara Health is seeking an experienced IT Technical Support Specialist to join our dynamic technology team.
The IT Technical Support Specialist serves as a customer-facing technical expert responsible for assisting users with hardware software and application issues. This role involves troubleshooting complex technical problems installing and maintaining computer systems and ensuring an exceptional customer support experience.
As a Senior Professional this position applies advanced knowledge of IT support principles and best practices in a fast-paced environment. The specialist will provide system support for end-client systems both remotely and in person diagnose and resolve incidents maintain accurate documentation and collaborate with team members to deliver high-quality service. This role requires strong problem-solving skills attention to detail and a commitment to continuous learning in emerging technologies.
Education
Bachelors Degree in Computer Science Management Information Systems or a related field Preferred
Experience in lieu of degree:
5 years of relevant experience with a degree
7 years of relevant experience without a degree
Certification/Licensure
No specific certification required
Preferred Certifications:
MCDST (Microsoft Certified Desktop Support Technician)
A Certification
Network
CompTIA Project
Experience
Minimum of 57 years of IT technical support or related experience
Proven ability to troubleshoot and resolve hardware software and networking issues
Experience providing remote and in-person technical support to end users
Strong communication and documentation skills with a customer-focused mindset
Demonstrated ability to work both independently and collaboratively in a team environment
Willingness to be on-call and respond to technical issues outside normal business hours
.
Benefits: Caring For Your Family and Your Career
Sentara Norfolk General Hospital located in Norfolk VA is a 525-bed tertiary care facility that is home to the only Level I Adult Trauma Center and burn trauma unit in Hampton Roads and also serves as the primary teaching hospital for Eastern Virginia Medical School.
In addition to the high-quality heart program at Sentara Heart Hospital our facility is home to Nightingale Regional Air Ambulance and several other dedicated facilities and specialized services. As a recognized accredited Comprehensive Stroke Center and Magnet hospital for nursing excellence our hospital specializes in heart and vascular neurosciences neurosurgery urology oncology spine care advanced imaging behavioral health maternity and womens health including a state-of-the-art neonatal intensive care unit.
Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30000-member workforce. Diversity inclusion and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
In support of our mission to improve health every day this is a tobacco-free environment.
For positions that are available as remote work Sentara Health employs associates in the following states:
Alabama Delaware Florida Georgia Idaho Indiana Kansas Louisiana Maine Maryland Minnesota Nebraska Nevada New Hampshire North Carolina North Dakota Ohio Oklahoma Pennsylvania South Carolina South Dakota Tennessee Texas Utah Virginia Washington West Virginia Wisconsin and Wyoming.
Required Experience:
Senior IC
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
Sentara Health, is an integrated, not-for-profit health care delivery system in Virginia and North Carolina. Sentara improves health everyday.
