Cloud Managed Services Tech Lead AWS

Create your best future and join Westpac as a Cloud Managed Services Tech Lead AWS.

• Location: Melbourne/Sydney
• Hybrid working model(2-3 days in office)

Whats the role

An exciting opportunity is available for a Cloud Managed Services (CMS) Tech Lead to own and operate our AWS cloud managed services function. This role is accountable for ensuring stability reliability security and cost-effectiveness of AWS-hosted workloads while leading a team that supports customers throughout their cloud journey.

The CMS Lead will oversee day-to-day operations drive service improvements and act as the primary point of contact for escalations and service delivery excellence across the enterprise.

Key Responsibilities

• Service Ownership & Operations
  • Lead the AWS managed services team responsible for monitoring incident management backup/recovery patching and performance optimization.
  • Ensure SLA compliance operational excellence and continuous availability of customer environments.
  • Proactively identify and address issues risks and incidents to minimize business impact.
• Customer Engagement & Support
  • Act as the escalation point for customers for AWS operations and managed services.
  • Partner with customers to understand their business needs and ensure AWS environments are aligned with best practices and compliance requirements.
  • Provide regular reporting cost insights and service reviews to customers and stakeholders.
• Team Leadership & Process Management
  • Lead mentor and grow the CMS team within a large enterprise environment fostering a culture of accountability customer-first mindset and continuous learning.
  • Drive standardization automation and continuous improvement in service delivery to improve efficiency and reduce manual effort.
  • Ensure processes align with ITIL practices for incident change and problem management.
• Cloud Governance & Optimization
  • Implement and maintain governance for security compliance cost management and operational best practices in AWS.
  • Collaborate with engineering architecture and security teams to align managed services with enterprise cloud strategies.
  • Continuously optimize AWS environments for performance reliability and cost efficiency.

Skills & Experience

• Proven experience leading Cloud Managed Services (CMS) teams in large enterprise environments delivering AWS-based managed services at scale.
• Strong expertise in AWS services such as EC2EKS S3 RDS Lambda CloudWatch IAM and VPC networking.
• Hands-on knowledge of cloud security compliance frameworks backup/recovery and cost management.
• Experience managing incidents change control and operational SLAs in a 24/7 mission-critical environment.
• Excellent leadership communication and stakeholder management skills with the ability to engage both technical and business audiences.
• Familiarity with automation tools (Terraform Ansible CloudFormation) and enterprise monitoring platforms.

Preferred Qualifications

• AWS Certified Solutions Architect Associate/Professional or equivalent AWS certification.
• ITIL certification or strong experience with ITIL- aligned processes.
• Experience leading managed services in regulated industries (e.g. banking healthcare or government).
• Strong problem-solving and decision-making skills in high-pressure scenarios.

Why join us

Were obsessed with becoming our customers #1 banking partner for life and were looking for people who are passionate about helping us achieve that return were committed to making Westpac the best place to work in the country. Here are just a few of the ways were already doing that:

• Special offers on banking products and discounts from top brands including generous employee-only mortgage rates!
• Flexible work arrangements to help you achieve a greater work/life balance and a variety of leave options including Culture Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to give back to the Community by getting involved in our many volunteering initiatives.

Create your future today

To get started simply click on the APPLY or APPLY NOW button.

Were all about creating a supportive and inclusive community. We welcome everyone no matter your age gender background or abilities. We also provide additional support to welcome our veterans Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process you can find out more information and additional contact details by visiting thePeople with Disability and/or needing Accessibility Requirementspage on ourwebsite.