Sales Support Specialist
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Job Location:
Hagerstown, MD - USA
Monthly Salary:
$ 42000 - 54000
Posted on:
09-11-2025
Vacancies:
1 Vacancy
Job Summary
Calling all innovators find your future at Fiserv.
Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.
Job Title
Sales Support SpecialistAbout Your Role:
As a Sales Support Specialist you will provide essential services to Business Consultants assisting them in establishing and servicing merchant processing accounts. Your primary goal will be to deliver quick and accurate information and resolutions. You will act as a liaison between Business Consultants and other internal departments. As a Sales Support Specialist you will gain familiarity with various aspects of the business.
You are required to stay updated on the latest products and technologies ensuring you remain current on company implementations and changes. Sales teams rely on you for your detailed knowledge of policies procedures and client operations.
What youll do:
- Collaborate with Business Consultants to ensure an exceptional Client experience throughout the Client lifecycle.
- Receive and resolve pre-sale and post-sale inquiries from Business Consultants.
- Receive and resolve inquiries from an assigned portfolio of Clients via multiple channels including phone & e-mail.
- Engage various areas within Fiserv when necessary to obtain information and resolve issues.
- Monitor key performance indicators and proactively engage and work with Clients to prevent or limit service issues.
- Conduct basic troubleshooting of products services funding and chargeback disputes.
- Provide Sales education & training on various Client products systems and equipment.
Experience youll need to have:
- High school diploma or equivalent.
- 1-3 years experience working in the financial industry in either Customer Service Sales Support or administration functions.
Experience that would be great to have:
- Advanced Excel skills desired with the ability to create spreadsheets and manipulate databases.
- Experience in all Microsoft Office Suite
How youll work:
- This role requires the use of a computer and audio equipment.
- 10:30am-7:00pm Monday-Friday Shift
Sponsorship:
- You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including but not limited to F-1 (OPT CPT STEM) H-1B H-2 or TN or any candidate requiring sponsorship now or in the future will not be considered for this role.
Benefits at Fiserv:
- Fuel Your Life program to support physical financial social and emotional well-being
- Paid holidays and generous time away policies
- No-cost mental health support through Employee Assistance Programs
- Living Proof program to recognize your peers extra effort with points used for rewards
- Eight Employee Resource Groups to foster a collaborative culture
- Unparalleled professional growth with training development and internal mobility opportunities
- Retirement planning and discounted shares with the Employee Stock Purchase Plan
- Medical dental vision life and disability insurance options available day one
- Tuition assistance and reimbursement program
- Paid parental caregiver and military leave
Salary Range:
$42000.00-$54000.00These pay ranges apply to employees in Maryland. Pay ranges for employees in other states may differ. Certain Positions are Commissions eligible.
It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).
Our commitment to Equal Opportunity:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.
Note to agencies:
Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
Required Experience:
IC
Key Skills
- Data Entry
- Customer Service
- Account Executives
- Product Knowledge
- Account Management
- Communication
- CRM
- Salesforce
- Phone Calls
- RFP
- Sales Goals
- Powerpoint
- Technical Support
- Sales Support
About Company
Fiserv is a global fintech and payments company with solutions for banking, global commerce, merchant acquiring, billing and payments, and point-of-sale.
