Customer Service and Administrative Agent

Pour la version française de cette description de poste veuillez consulter le lien suivant / For the French version of this job description please refer to the following link:

• Agent(e) du service à la clientèle et administratif

About AppDirect
Become a digital global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product through any channel on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven cultureone that enables you to Be Seen Be Yourself and Do Your Best Work.

This position is for the ITCloud business unit serving Canadian IT professionals and their business customers. Since 2005 is an authorized Canadian Distributor for Microsoft Acronis Bitdefender AvePoint BitTitan Letsignit and NinjaOne. Through our partner channel we provision Canadian businesses with the most powerful corporate cloud solutions for continuity cybersecurity and productivity. Highly skilled on both the technical and business sides our team backs up our partners-resellers with technical sales marketing and administrative enablement so they can build a successful business while provisioning their client-base through our simple and secure marketplace.

About You
AppDirect is looking for a Customer Service and Administrative Agent for a permanent position. Always evolving AppDirect is expanding its team to meet the widening of its offerings and the relentless growth of its clientele. Join a different and modern company with a dynamic atmosphere that operates in the vibrant cloud services industry!

What youll do and how youll have an impact

• Under the supervision of the controller the individual will be responsible for providing excellent customer service via telephone and/or internet
• Conduct customer follow-ups
• Provide administrative information to assist clients understanding
• Advise our clients on our various products (no solicitation)
• Keep various information up to date in our system

What were looking for

• Bilingualism in spoken and written communication is essential as well as proficiency in the Office 365 suite
• Excellent communication and interpersonal skills
• Ability to work on multiple tasks simultaneously
• Analytical mindset ease in memorizing information and fostering teamwork

At AppDirect we believe that innovation thrives in an environment that houses diversity of excellence experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race religion age sexual orientation or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such we strongly encourage applications from Indigenous peoples racialized people people with disabilities people from gender and sexually diverse communities and/or people with intersectional identities.

At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants please read our Candidate Privacy Policy. For more information of our general privacy practices please see AppDirect Privacy Notice: Experience:

Unclear Seniority