Customer Support Manager

Santiago - Chile

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Description:

Purpose of the role: To attend to Airbus client portfolio demonstrating a solid knowledge of the aeronautical industry and defense (desirable).

Education: University Degree (or Higher University Education).

Responsibilities:

Ensure support and profitability targets are met.
Manage and execute commercial initiatives and contribute to the business targets.
Maintain the relationship with their customer portfolio including a program of customer visits and networking (if applicable) and prepare the corresponding report.
Monitor the support and service performance at individual customer level. Launch and pilot any required action plan.
Ensure interaction with the Operations Department for the fulfillment of client requirements.
Support the customer satisfaction measurement process by informing and supporting the activities of the commercial support maintenance and Instruction areas and their interactions with customers.
Participate in the preparation of internal and headquarter reports.
Actively participate in complying with the procedures of Airbus Chile Quality Safety and Environment Management Systems.
Fulfill our commitments to our internal as well as external clients.
Maintain a close relationship with the Business Developer Manager associated with their accounts to gather information maintain the relationship with customers and share projects.
Monitoring contract administration and close relationship with headquarters.

Requirements

Advanced English.
Negotiation skills.
Experience with contract management.
Customer relations.
Aeronautical knowledge.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity as the foundation for the Companys success reputation and sustainable growth.

Company:

Airbus Helicopters Chile S.p.A.

Employment Type:

Permanent

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Experience Level:

Professional

Job Family:

Customer Account and Service Management

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background age gender disability sexual orientation or religious belief.

Airbus is and always has been committed to equal opportunities for all. As such we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to.

At Airbus we support you to work connect and collaborate more easily and flexibly. Wherever possible we foster flexible working arrangements to stimulate innovative thinking.

Required Experience:

Manager

Job Description:Purpose of the role: To attend to Airbus client portfolio demonstrating a solid knowledge of the aeronautical industry and defense (desirable).Education: University Degree (or Higher University Education).Responsibilities:Ensure support and profitability targets are met.Manage and ex...