Associate Registrar

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Position Purpose

Provides strategic and operational leadership in the direction planning development and implementation of all activities related to the Registrars Office and Infoservice with the goal of delivering efficient services tailored to the needs of the university community and external clients across all academic levels.

In this role your responsibilities will include:

• Plans and develops a strategic approach by establishing tactical and operational efficiency within areas of responsibility aligned with institutional strategic directions.

• Identifies and analyzes best practices in relevant fields and implements new service delivery models to enhance service quality and efficiency.

• Leads the management of large-scale projects ensuring cohesion among stakeholders (IT business partners faculties vendors etc.) and successful execution within defined objectives timelines and budgets.

• Oversees the annual review process of administrative ancillary and supplementary fees ensuring compliance with the Ministrys Fee Framework and alignment with sound governance practices.

• Ensures the development and effective management of various IT systems required for the smooth operation of activities under their responsibility supporting both operational and strategic goals of the Registrars Office.

• Maintains a culture of continuous improvement across all sectors under their leadership promoting a service-oriented approach that prioritizes students faculties and university services.

• Implements strategies (reading research webinars training etc.) to stay informed of trends and innovations relevant to their areas of responsibility.

• Manages human material and financial resources of the administrative units under their responsibility to enable strategic execution goal achievement and adherence to allocated resources.

• Develops and maintains relationships with other services and faculties to foster collaboration across the university ensuring process synergy and high-quality client service.

• Acts as a subject matter expert in interpreting and applying regulations and procedures related to their areas of responsibility.

What you will bring:

• Undergraduate degree in management administration or other relevant fields.

• Minimum of 10 years of experience in a leadership role with increasing responsibilities.

• At least 5 years of experience in human resources management team leadership and mobilization conflict resolution negotiation and project management.

• Minimum of 3 years of experience in change management.

• Outstanding oral and written communication skills in both official languages.

• Excellent analytical skills (quantitative and qualitative) synthesis and ability to solve complex problems.

• Strategic thinking and ability to translate strategic directions into major operational initiatives across the university.

• Strong interpersonal skills leveraging consultation analysis and feedback.

• Excellent organizational time management multitasking abilities and capacity to meet tight deadlines.

• Strong internal and external client service orientation.

• Knowledge and experience in information technologies particularly in management systems and their strategic application.

• In-depth knowledge and experience in strategic and operational planning analysis and problem-solving within a university setting (an asset).

Key Competencies at uOttawa:
Here are the required competencies for all or our employees at uOttawa:

Planning: Organize in time a series of actions or events in order to realize an objective or a project. Plan and organize own work and priorities in regular daily activities.
Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.
Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.
Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.

The University of Ottawa embraces diversity and inclusion in the workplace. We are passionate about our people and committed to employment equity. We foster a culture of respect teamwork and inclusion where collaboration innovation and creativity fuel our quest for research and teaching excellence. While all qualified persons are invited to apply we welcome applications from qualified Indigenous persons racialized persons persons with disabilities women and LGBTQIA2S persons. The University is committed to creating and maintaining an accessible barrier-free work environment. The University is also committed to working with applicants with disabilities requesting accommodation during the recruitment assessment and selection processes. Applicants with disabilities may contact to communicate the accommodation need. All qualified candidates are encouraged to apply; however Canadians and permanent residents will be given priority.

Note: if this is a union position: The hiring process will be governed by the current collective agreement related to the union affiliation noted above; you can click here to find out more.

If this is a front-line position with responsibilities to interact with students selected candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute.

Prior to May 1 2022 the University required all students faculty staff and visitors (including contractors) to be fully vaccinated against Covid-19 as defined in Policy 129 Covid-19 Vaccination. This policy was suspended effective May 1 2022 but may be reinstated at any point in the future depending on public health guidelines and the recommendations of experts.