Senior Student Experience Officer

• Employment Type:Full TimeOngoing

• Remuneration: $113926-$123302depending on experience17% super

• Location: KensingtonUNSWCampus (hybrid)

Why Your Role Matters

The Senior Student Experience Officer plays a vital role instrengthening collaboration betweeneducational teamsstudent services studentsuccessandfacultiesacross position coordinates stakeholder engagement improves communication and ensures responsive service delivery aligned with academic and institutional priorities related to the student experience.

Working witha high levelof autonomy the Senior Student Experience Officer leads strategic engagement with faculties applying sound judgement tosupport andinfluence service delivery models and strengthen academic partnerships. The role drives continuous improvement enhances service efficiency and ensures student services are visible valued and responsive to faculty needs. This position reports to the Student Experience Business Partner supportingeducation and student serviceswithintheDivision of Education and Student Experience.

Main Responsibilities Summary

• Act as the key liaison for assigned faculties and schools coordinating student experience initiatives involving PVCE PVCSS andRaSS

• Build strong relationships with academic and professional staff to align service priorities and foster collaboration

• Facilitate discussions and working groups to ensure student services align with faculty goals

• Identifyand resolve complex service challenges developing innovative solutions that enhance the student experience

• Lead strategic projects and pilots managing planning engagement and evaluation

• Providestrategic advice and reporting to senior leaders supporting policy and service development

• Monitor stakeholder requests and outcomes to ensuretimelyresolution and clear communication

• Promote the value of student services and drive continuous improvement in engagement practices

Who You Are

We are looking for someone whoiscollaborativecustomer-centricaligned with UNSWs vision and values bringing:

• Demonstratedexperiencein stakeholder engagementcoordinationand service improvement initiatives

• Knowledge in Higher Education operations with hands-on experience in student or academic services (essential)

• Experience working with and influencing senior stakeholders

• Excellentcommunication skills with the ability to tailor messaging to diverse audiences

• Experience contributing to policy or service design particularly in a distributed and matrixed service model

• Proven ability to manage and lead multiple priorities and complex projects or initiatives with attention to detail and strategic alignment

• Experience in supporting change initiatives and translating feedback intopracticalactionable improvements

Candidates will need to have ongoing working rights this role is not available for sponsorship.

We will need the successful person to beavailableduring the Christmas/New Year period and occasionally onweekendsandafter-hours.

Benefits and Culture:People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world. Our benefits include:

• Access to up to 17% Superannuation contributions andadditionalleave loading payments

• Discounts and entitlements (retail education fitness)

Recruitment process: Pleasesubmityour resume as well as cover letter that addresses yourmotivation andyour suitability for the roleaddressing all points under the who you are section of the job ad.

Applications close: 16 November 11.55PM

Get in touch for any question or support:Anne de Voronine Talent AcquisitionAssociate

Applications cannot be accepted if sent directly to the contact listed