Workplace Experience Coordinator

Jacksonville, FL - USA

Monthly Salary: Not Disclosed

Posted on: 09-11-2025

Vacancies: 1 Vacancy

Job Summary

Job Title

Workplace Experience Coordinator

Job Description Summary

The Workplace Experience Coordinator is the key support resource for in ensuring service excellence and enhanced experience for the users and occupants within the workplace. The ideal candidate will have exceptional skills in customer service strong knowledge of the local community and the ability to support facilities management professionals in a faced-paced environment.

In addition the purpose of this position is to support the facilities organization at a specific facility set of buildings or campus environment. The position is charged with the day-to-day implementation of policies procedures and programs that will assure a well-managed well-maintained building placing maximum emphasis on positive response to the concerns and needs of the occupants. The position coordinates the activities vendors and manpower required for current and future needs of the building and operations.

Job Description

Acts as a first point of contact for service calls requests and issues. Directs service requests to the appropriate staff or contract service for resolution including engineering maintenance cleaning mechanical and vendors.
Is the key on-site support staff for user and occupant relations. Must diligently support and maintain good working relationships with users stakeholders and vendors.
Implement building initiatives designed to create connections between occupants and share information regarding local attractions events (concerts theater sporting events special events etc.) and news (road closures traffic patterns weather issues etc.).Act as a hospitality concierge to visitors leading building tours coordinating food orders providing local information and regularly checking to ensure they have everything they require for a productive and comfortable visit.
Provide occupants with information regarding the work environment and support existing and transitioning occupants within the workplace environment. This includes supporting protocols culture & etiquette.
Continuously evaluate and identify innovative ways to streamline and enhance service delivery to maximize the employee experience.
Proactively identify needed repairs maintenance or updates required in the workplace.
Communicate required information to employees executives facilities management landlord and Cushman & Wakefield account management as needed.
Regularly assess space readiness ensuring workspaces conference rooms and offices are occupant ready.
Assist the Workplace Experience Manager to ensure complaints questions concerns and suggestions are addressed and conduct follow-up if needed.
Assist the Workplace Experience Manager to provide White Glove service to Executives by meeting/greeting executive visitors to the assigned floor / area and escorting them to their destination and ensuring prompt and efficient follow up on any issues/ requests.
Collaborate with the Workplace Experience Manager and stakeholders to obtain Voice of the Customer data to capture service needs.
Assists in preparing vendor service contracts preparing and obtaining vendor bids for special work and/or services.
Assists with general administrative tasks as assigned including filing written correspondence especially to occupants ordering supplies computer and data entry work preparing spreadsheets and reports greeting visitors and tenants and logging and dispatching tenant service calls.
Other assigned duties may include backup for card key programming and data entry coordination of fire safety meetings and drills updating and maintaining emergency manuals maintaining training records and retention of forms and certificates

Key Competencies

Problem Solving/Analysis Comfortable interacting with individuals at all levels
Must be able to work independently multi-task and to prioritize work requests.
Detail oriented confident self-starter with exceptional organizational skills
Demonstrate integrity dependability responsibility accountability self-awareness work ethic and empathy
Conflict management skills with ability to work under pressure while acting in a calm manner
Must have strong verbal and written communication skills
Competency in Microsoft Office Suite (Word Excel PowerPoint and Outlook) required
Passion for building communities and connecting individuals

Important education

Four-year college/university degree or a minimum of 2-3 years of equivalent work experience if no degree
Important experience
1-2 years customer service experience or hospitality experience preferably from hotel or conference services background; or commercial high-rise campus environment and/or property portfolio management experience.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs generally including health vision and dental insurance flexible spending accounts health savings accounts retirement savings plans life and disability insurance programs and paid and unpaid time away from addition to a comprehensive benefits package Cushman and Wakefield provide eligible employees with competitive pay which may vary depending on eligibility factors such as geographic location date of hire total hours worked job type business line and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement the geographic area in which the work will be performed market pay rates in that area and the candidates experience and qualifications.

The company will not pay less than minimum wage for this role.

Cushman & Wakefield is an Equal Opportunity employer to all protected groups including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA) if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield please call the ADA line at 1- or email. Please refer to the job title and job location when you contact us.

INCO: Cushman & Wakefield

Required Experience:

Job TitleWorkplace Experience CoordinatorJob Description SummaryThe Workplace Experience Coordinator is the key support resource for in ensuring service excellence and enhanced experience for the users and occupants within the workplace. The ideal candidate will have exceptional skills in customer ...

Job Title

Workplace Experience Coordinator

Job Description Summary

Job Description

Acts as a first point of contact for service calls requests and issues. Directs service requests to the appropriate staff or contract service for resolution including engineering maintenance cleaning mechanical and vendors.
Is the key on-site support staff for user and occupant relations. Must diligently support and maintain good working relationships with users stakeholders and vendors.
Implement building initiatives designed to create connections between occupants and share information regarding local attractions events (concerts theater sporting events special events etc.) and news (road closures traffic patterns weather issues etc.).Act as a hospitality concierge to visitors leading building tours coordinating food orders providing local information and regularly checking to ensure they have everything they require for a productive and comfortable visit.
Provide occupants with information regarding the work environment and support existing and transitioning occupants within the workplace environment. This includes supporting protocols culture & etiquette.
Continuously evaluate and identify innovative ways to streamline and enhance service delivery to maximize the employee experience.
Proactively identify needed repairs maintenance or updates required in the workplace.
Communicate required information to employees executives facilities management landlord and Cushman & Wakefield account management as needed.
Regularly assess space readiness ensuring workspaces conference rooms and offices are occupant ready.
Assist the Workplace Experience Manager to ensure complaints questions concerns and suggestions are addressed and conduct follow-up if needed.
Assist the Workplace Experience Manager to provide White Glove service to Executives by meeting/greeting executive visitors to the assigned floor / area and escorting them to their destination and ensuring prompt and efficient follow up on any issues/ requests.
Collaborate with the Workplace Experience Manager and stakeholders to obtain Voice of the Customer data to capture service needs.
Assists in preparing vendor service contracts preparing and obtaining vendor bids for special work and/or services.
Assists with general administrative tasks as assigned including filing written correspondence especially to occupants ordering supplies computer and data entry work preparing spreadsheets and reports greeting visitors and tenants and logging and dispatching tenant service calls.
Other assigned duties may include backup for card key programming and data entry coordination of fire safety meetings and drills updating and maintaining emergency manuals maintaining training records and retention of forms and certificates

Key Competencies

Problem Solving/Analysis Comfortable interacting with individuals at all levels
Must be able to work independently multi-task and to prioritize work requests.
Detail oriented confident self-starter with exceptional organizational skills
Demonstrate integrity dependability responsibility accountability self-awareness work ethic and empathy
Conflict management skills with ability to work under pressure while acting in a calm manner
Must have strong verbal and written communication skills
Competency in Microsoft Office Suite (Word Excel PowerPoint and Outlook) required
Passion for building communities and connecting individuals

Important education

Four-year college/university degree or a minimum of 2-3 years of equivalent work experience if no degree
Important experience
1-2 years customer service experience or hospitality experience preferably from hotel or conference services background; or commercial high-rise campus environment and/or property portfolio management experience.

The company will not pay less than minimum wage for this role.

Cushman & Wakefield is an Equal Opportunity employer to all protected groups including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

INCO: Cushman & Wakefield

Required Experience: