Human Resources Manager
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Job Location:
San Pedro Sula - Honduras
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
(HR) Human Resources Manager (C1C2 EN/ES) (Honduras/SPS)
Location: San Pedro Sula Honduras Industry: BPO / Contact Center Market: United States (USA) Employment Type: Full-time
Role Summary
Seeking an experienced HR Manager with strong BPO expertise and full bilingual fluency (EN/ES). Responsible for HR strategy and execution for U.S. market support teams in Hondurascovering talent management employee relations performance culture compliance and organizational development. Acts as a strategic partner to operations aligning people initiatives with business goals while sustaining an exceptional employee experience.
Key Responsibilities
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Develop and execute HR strategies aligned with business goals and BPO needs.
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Partner with operations leaders on workforce planning and talent initiatives.
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Oversee onboarding performance management employee relations & retention programs.
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Ensure compliance with Honduran labor laws and U.S. client requirements.
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Advise managers on performance behavioral issues and disciplinary actions.
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Manage compensation benefits administration and HR policies.
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Support organizational development culture and leadership programs.
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Lead engagement and DEI initiatives pulse surveys and recognition plans.
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Maintain HR metrics ( attrition engagement KPIs ) and regular reporting.
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Conduct HR audits investigations and risk management actions.
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Partner with Talent Acquisition on recruitment execution.
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Manage transfers promotions terminations and succession planning.
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Oversee training and development to enhance leadership and employee skills.
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Ensure accurate HRIS data and drive process standardization and continuous improvement.
Requirements
Education: Bachelors degree in Human Resources Business Administration Psychology or related field.
Experience: 5 years in HR (preferably BPO/high-volume service); experience supporting U.S. market operations; solid background in employee relations performance management compliance and talent development; prior team leadership a plus.
Skills: English C1C2; expert in Honduran labor law ( U.S. exposure preferred); excellent communication analytics and influence; proficient in HRIS/ATS and Microsoft or Google Workspace; ethical judgment and problem-solving mindset.
Core Competencies
Strategic HR Management Leadership & Coaching Decision Making Stakeholder Management Change & Engagement Data-Driven Thinking Conflict Resolution
Benefits (customizable)
Competitive salary Hybrid/Remote flexibility Performance bonus Medical benefits Professional development Career advancement Paid time off
Success Metrics / KPIs
Retention & Attrition Engagement Scores Time-to-Productivity Manager Satisfaction Policy Compliance Leadership Pipeline HR Audit Readiness
How to Apply
Submit your updated résumé and LinkedIn profile link with a short paragraph explaining why you are the ideal candidate for this position.
Key Skills
- Employee Relations
- Succession Planning
- Employee Evaluation
- Human Resources Management
- Lean
- Lean Management
- Benefits Administration
- HRIS
- Payroll
- Employment & Labor Law
- Human Resources
- Manufacturing
