ServiceNow Developer

Position Description:

This is an exciting time for CGI and we want you to be part of it. We are Canadas largest independent information technology services firm and we are still growing! We are expanding in Atlantic Canada and we need your skills enthusiasm and dedication as part of our team.

We are looking for a skilled ServiceNow Developer with hands-on experience in Field Service Management (FSM) Customer Service Management (CSM) and Legal Service Delivery (optional but preferred) modules. The developer will be responsible for building configuring and maintaining ServiceNow solutions to support multiple business functions ensuring scalability reliability and alignment with organizational goals.

This role requires hybrid presence in one of CGIs Atlantic Canada offices. We have locations in Halifax NS Moncton and Fredericton NB Stratford PE and St. Johns NL.

Your future duties and responsibilities:

. Design develop configure and customize applications and workflows in ServiceNow FSM CSM and Legal Service Delivery modules.
. Build and enhance case management dispatch and scheduling and legal intake workflows.
. Configure and customize ServiceNow forms UI policies client scripts business rules and flow designers.
. Develop Service Portal pages and custom widgets to enhance user experience.
. Integrate ServiceNow with third-party systems using REST/SOAP APIs and IntegrationHub.
. Participate in technical design discussions and recommend best practices for ServiceNow development.
. Support testing debugging deployment and post-implementation activities.
. Work closely with business analysts process owners and administrators to ensure solutions meet requirements.

Required qualifications to be successful in this role:

. ServiceNow Certified Implementation Specialist - CSM
. ServiceNow Certified Implementation Specialist - FSM
. Bachelors degree in Computer Science Information Technology or equivalent experience.
. 5 years of hands-on development experience in ServiceNow.
. Proven experience with: JavaScript Glide scripting Flow Designer and UI Builder.
. Strong understanding of Service Portal development and UI customization.
. Experience creating and managing integration workflows (REST/SOAP MID Server).
. Working knowledge of ITIL processes and ServiceNow data model.
. Excellent troubleshooting and debugging skills.

Asset Qualifications
. ServiceNow Certified Implementation Specialist - Legal Service Delivery

#LI-NB5

Skills:

• ServiceNow
• ServiceNow Development
• ServiceNow implementation

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer being able to perform your best during the recruitment process is important to us. If you require an accommodation please inform your recruiter.

To learn more about accessibility at CGI contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our teamone of the largest IT and business consulting services firms in the world.