Account Executive Retail, Leisure and Hospitality

The Role

We are seeking a growth-focused Account Executive to join our Retail Leisure and Hospitality Practice within WTWs Corporate Risk & Broking division. You will manage a portfolio of clients across these sectors including complex high-value accounts requiring tailored risk management solutions. This role is based in our WTW London office and offered on a hybrid basis.

Client Relationship Management

• Understand the risk landscape across the retail leisure and hospitality sectors including reputational cyber and operational exposures
• Build strong relationships with clients including multi-site and international operations
• Collaborate with internal specialists to deliver data-driven insurance solutions
• Support programme structuring pricing and placement strategies tailored to sector-specific needs.

Business Development

• Identify growth opportunities within existing accounts across retail leisure and hospitality
• Support cross-selling initiatives across WTWs broader service offerings
• Maintain deep knowledge of insurance products and market trends relevant to these sectors.

Placement Management

• Coordinate with WTWs broking teams and market contacts to place programmes effectively
• Ensure compliance with FCA and contract certainty standards
• Review client documentation and policy coverage for sector-specific risks.

Operational Delivery

• Deliver excellent service aligned with WTWs standards and client expectations
• Support budgeting forecasting and revenue tracking for the practice
• Contribute to the development of client service plans and performance metrics.

The Requirements

We welcome applications from individuals with diverse backgrounds and experiences who can demonstrate:

• Excellent knowledge of account development and client relationship management
• Experience managing the annual renewal cycle and coordinating with Account Directors and service teams
• Technical insurance knowledge across major classes
• Sector experience in retail leisure or hospitality is preferred
• Ability to build relationships with clients prospects and internal/external stakeholders
• All-inclusive communication negotiation and influencing skills
• Professional qualifications such as ACII or equivalent are welcomed but not essential.

At WTW we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.

Were committed to equal employment opportunity and provide application interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers from the application process through to joining WTW please email