Strategic Design and Experience Lead (SDEL) (Secret Clearance)

What company will I be working forYou will be working for a national security services firm providing cutting-edge services across DoD and other agencies. At Inflowwe believe in making it matter for every employee every customer and every mission we means that we put employees first providing both innovative benefits and great technology. Check out learn more about what its like to be an Inflowee.

What level Clearance do I needYou must possess an activeSecretclearance.

When is this position expected to beginThis position iscontingent upon award. Please apply now to be considered for this opportunity! A recruiter will be in touch when possible.

What will I be doing You will be using your expertise in strategic design and experience to provide support to the U.S. Governments outreach and engagement (O&E) program activities as well as IT cybersecurity and data operations services that support O&E activities that establish and support community quality of life and readiness for service members their families and service providers this role you will be:

• Serving as the Governments primary design thought partner and customer experience strategist for the program
• Bridging O&E tasks and IT Cybersecurity and Data tasks driving innovation in how information services and experiences are delivered to the military community
• Combining vision and execution by fostering human-centered design guiding creative and brand strategy interpreting customer feedback and user insights and enabling modern accessible and data-informed customer experiences
• Other duties as assigned

What experience training and education do I need

You mustmeet theminimumrequirements:

• Active Secret clearance
• At least five (5) years experience shaping and delivering strategic design customer experience and/or brand innovation initiatives for Government or large-scale enterprise systems
• At least five (5) years experience with human-centered design analysis of user feedback and behavioral data and/or creative/brand strategy
• At least three (3) years experience providing design vision and innovation strategies to senior leadership PMs and product owners that align with organizational goals and objectives
• At least three (3) years experience applying modern design practices accessibility standards (e.g. Section 508/WCAG) and digital user experience principles including managing UI/UX testing evaluation and optimization and developing UX strategies that incorporate journey mapping usability testing and iterative design in agile website and application development environments to include native mobile applications in support of enterprise initiatives and organizational goals and objectives
• Able to do long-distance travel within the Continental United States as required

The following ispreferred:

• Experience working with or interpreting user-centered data digital performance measures or customer feedback and user insights to inform strategic goals
  
• Certifications in usability or UX design project and program leadership (e.g. PMI Project Management Professional or PgMP) human-centered design or analytics/marketing
• Bachelors degree or higher in a relevant field such as Communications Marketing Human-Centered Design or Business

Where is the client site that I would be working forYou will be working inAlexandria VA address disclosed after your clearance is verified.

Inflow is an EEO/Affirmative action employer and is committed to hiring and retaining a diverse workforce. All qualified applicants will receive consideration for employment without regard to race color religion sex pregnancy sexual orientation gender identity national origin age protected veteran status or disability status.

E-Verify Statement: By submitting your application for a position at Inflow you acknowledge and consent to our participation in the E-Verify program. If selected for hire you will be required to provide specific documentation to establish your identity and eligibility to work in the United States as required by federal law.

Required Experience:

Manager